“…Sentiment analysis contributes to the understanding of human emotions as it can seek people’s behaviours as users engage in these social media applications ( Ji, et al, 2016 ). Additionally, these media applications have been employed in various application domains, including tourism ( Ainin, Feizollah, Anuar, & Abdullah, 2020 ), business ( Reyes-Menendez, Saura, & Filipe, 2020 ), education ( Hassan, et al, 2020 ) and health (Rodrigues, das Dores, Camilo-Junior, & Rosa, 2016), for various beneficial purposes, such as analysing opinions ( Zarrad, et al, 2014 ) and allowing people to express their emotions freely ( Chung, et al, 2015 ), and for highly dynamic and real-time data trends ( Chaudhary & Naaz, 2017 ). With this feature, large-scale communities can be observed at a low cost ( Choi, et al, 2017 ).…”