Predicting web services performance from internet performance: an empirical study of resources and capabilities in e‐business SMEs

Webb, Brian; Schlemmer, F.C.

doi:10.1108/13673270810913676

Cited by 9 publications

(8 citation statements)

References 46 publications

(52 reference statements)

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“…Another study revealed that IT infrastructure is one of the critical success determinants of Internet-based information systems implementation [69]. Webb and Schlemmer [70] showed Defined IT infrastructure capabilities as ''the ability of IT unit to provide extensive firm-wide IT infrastructure services that support the organization's business processes. ''…”

Section: It Infrastructurementioning

confidence: 99%

IT infrastructure capabilities and IT project success: a development team perspective

Zhang

Barkhi

2010

Inf Technol Manag

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In this research we investigate how IT infrastructure capabilities are related to IT project success from a development team perspective. We first conduct an extensive literature review and summarize the insights to suggest an IT infrastructure base model. Drawing upon several other bodies of literature, particularly the psychology literature, we then build upon the base model to propose an integrative research model for IT project success that considers both actual and perceived effects of IT infrastructure capabilities. This research model argues that (1) teamwork quality mediates the effect of technical and human IT infrastructure capabilities on IT project success, and (2) team perceptions of both IT infrastructure and team capabilities shape team perceived likelihood of project success, which subsequently affects team commitment that is crucial to IT project success. We also propose a directeffect model that directly links all constructs to IT project success so that we can test the efficacy of our proposed research model by comparing all three models. We then collect empirical data (n = 91) through an online survey of CIO/CTOs and team leaders. All three models are evaluated and compared using the partial least squares method. The results show strong support for the proposed research model except for two IT infrastructure components. We discuss the practical and theoretical implications of the findings, and suggest several ways this research can be extended.

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Section: It Infrastructurementioning

confidence: 99%

IT infrastructure capabilities and IT project success: a development team perspective

Zhang

Barkhi

2010

Inf Technol Manag

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“…These findings can be clarified by analysing the experience that consumers achieve in cyberspace when they visit a corporate web site (Agarwal and Venkatesh, 2002). In an attempt to reach this experience through the groupware applications and the collective systems and their outputs, the elimination of old logics by introducing new ones is frequently cited as the antecedents for CP (Cegarra et al , 2007; Webb and Schlemmer, 2008; Gunawan et al , 2008; Hinton and Barnes, 2009; Kim et al , 2008).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Some of these studies found a strong correlation between ICT use and firm size, innovation, product development and R&D in traditional sectors, such as textiles in the UK, implying that while e‐commerce has spread rapidly throughout large firms, its growth among SMEs has been much less pervasive (Harindranath et al , 2008; Pool et al , 2006). However, while this body of work has recognised that SMEs are at a disadvantage in terms of ICT use, other literature suggests that SMEs have advanced in their adoption of sophisticated ICT from the situation described as common in the mid‐1990s (Webb and Schlemmer, 2008; Gunawan et al , 2008; Hinton and Barnes, 2009; Kim et al , 2008).…”

Section: Introductionmentioning

confidence: 99%

The impact of e‐business on capital productivity

Martínez‐Caro

Cegarra‐Navarro

2010

Int Jrnl of Op & Prod Mnagemnt

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PurposeThe purpose of this paper is to provide evidence of the influence of different e‐business technologies on capital productivity (CP). Productivity measurement is a useful tool to gauge business performance. However, currently there is little empirical evidence to support the impact of e‐business technologies on productivity.Design/methodology/approachIn this paper, an empirical investigation of 132 small and medium enterprises (SMEs) in the UK telecommunication sector was carried out, using a hierarchical regression. In doing so, three different types of technologies that may be associated with e‐business (i.e. internet‐based applications, groupware applications, and collective systems) were considered.FindingsThe main findings are that any improvement in CP is significantly influenced by groupware applications and collective systems. Therefore, the UK SMEs and other large companies might be over‐investing in the development of web sites to support their internet presence, while under‐investing in promoting awareness and the use of these services to customers (i.e. groupware applications and collective systems).Research limitations/implicationsMeasuring the payoff is more difficult in e‐business environments because applications cut across boundaries thereby affecting multiple parties. Hence, alternative metrics to measure payoff from multiple perspectives could be necessary. Productivity measurements were conducted in the SME UK telecommunications sector, and hence findings are valid within this specific context.Originality/valueThe results of this paper provide interesting insights on the performance drivers of companies using e‐business technologies. The findings can guide managers in focusing their energies on e‐business technologies and represent an approach to determine which e‐business technologies are more likely to lead to a boost in productivity.

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“…In this way, the literature points how important the analysis of web pages can be in order to clarify strategic opportunities or advantages (Simeon, 1999;Zhang and Dran, 2000;Hassan and Li, 2005;Webb and Schlemmer, 2008).…”

Section: Justification Of the Studymentioning

confidence: 99%

Web pages as a tool for a strategic description of the Spanish largest firms

Llopis

González

Gascó

2010

Information Processing & Management

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Abstract:The need for this study lies in the assumption that an in-depth examination of the map site of a firm that has a well-developed website can provide patterns about its corporate strategy through all the elements surrounding the organisation, and even a primary source for benchmarking. This technique has made it possible to identify the key issues in the strategic management of the most excellent large Spanish firms and also to describe trends in this sense.The methodology used consisted in a content analysis of the web pages of the Ibex35 companies of the Spanish Stock Market. Rather than focusing on the breakdown of businesses developed by each corporation, it was thought more appropriate to assess their respective corporate principles, as this would allow a better identification of the underlying managerial, organisational and strategic realities of these organisations. As a conclusion we can say that thanks to this technique, it has been possible to identify the key issues in the strategic management of the most excellent large Spanish firms. Additionally, it is shown how this way of working can be generalised to any group of enterprises.Keywords: Web Pages, Internet, Strategic Management, Large Firms, Spain. 2 Justification of the studyIt cannot be denied that the website of a firm is an essential tool both for the people who develop their professional activity there and for the third parties that have relationships with it.Thus, Matherly and Burton (2005) point out that every company seems to have a website which contains at least a brief description of its operations and a list of its products. Some websites provide additional information, such as the company's market share, its mission statement and financial reports, while others go even further.The advantages offered by the use of this technology are evident for the firms, and also for the researchers who want to approach their reality since, according to Weischedel and Huizingh (2006), catalogues can be changed once a year but websites can be updated on a daily basis. Products can be added, texts changed, photos included, and links and pages inserted or All these studies illustrate how firm websites can represent a direct source for the development of interesting research works in the management area. From this point of view, an in-depth examination of the map site of a firm that has a well-developed website can provide patterns about its corporate strategy through all the elements surrounding the organisation.Under this argument, if we understand benchmarking as comparing the current performances and practices with others in the same area of interest or business (Bramham, 3 1997), we could identify the best practices of other organisations so that it can be implemented in one's own strategic operations. In parallel with this, we must remember with Mintzberg (1978), Ansoff (1987) and Segars and Grover (1999) that strategic planning has long been recognised as one of the most important activities of top management.In this way, the literature p...

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Predicting web services performance from internet performance: an empirical study of resources and capabilities in e‐business SMEs

Cited by 9 publications

References 46 publications

IT infrastructure capabilities and IT project success: a development team perspective

IT infrastructure capabilities and IT project success: a development team perspective

The impact of e‐business on capital productivity

Web pages as a tool for a strategic description of the Spanish largest firms

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