Preferences of Kuwait’s Residents for E-Government Services and Portal Factors

Mirchandani, Dinesh A.; Hayes, John P.; Kathawala, Yunus; Chawla, Sudhir K.

doi:10.1353/jda.2018.0017

Cited by 7 publications

(4 citation statements)

References 11 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Shahzad et al (2019) extend the uncertainty reduction theory (URT) for analyzing the significance of transparency in the adoption of the mobile government in Pakistan. Mirchandani et al (2018) adopt the information systems success model to evaluate the role of transparency in improving the use of e-Government in Kuwait. Al-Jamal and Abu-Shanab ( 2016) develop a research model to investigate the influence of transparency in the adoption of e-Government websites in Jordan.…”

Section: The Adoption Of E-government In Indonesiamentioning

confidence: 99%

Investigating the influence of transparency on the adoption of e-Government in Indonesia

Sabani

2020

JSTPM

View full text Add to dashboard Cite

Purpose The purpose of this paper is to extend and validate the unified theory of acceptance and use of technology (UTAUT) for investigating the effect of transparency on the adoption of e-Government in Indonesia from the perspective of citizens. Design/methodology/approach A comprehensive review of the related literature leads to the development of a transparency-focused conceptual model to better understanding the adoption of e-Government. Structural equation modelling is used for analysing the data collected from the citizens in Indonesia. Findings This study confirms that performance expectancy, effort expectancy, social influence, facilitating conditions and transparency are the critical factors for evaluating the citizen adoption of e-Government in Indonesia. In addition, transparency is found to be the strongest factor that influences the decision of Indonesian citizens to adopt e-Government. Research limitations/implications From the theoretical perspective, the use of the UTAUT model is extended by incorporating the transparency factor that is vital to the adoption of e-Government in developing countries such as Indonesia. Practical implications In terms of managerial and policy implications, this research offers the Indonesian Government suggestions on how the adoption of e-Government can be improved. Originality/value This is the first study that extends and empirically validates the UTAUT model with transparency for evaluating the adoption of e-Government from the perspective of citizens in Indonesia. It demonstrates how the transparency factor can be incorporated to better understand the adoption of e-Government in such a context.

show abstract

Section: The Adoption Of E-government In Indonesiamentioning

confidence: 99%

Investigating the influence of transparency on the adoption of e-Government in Indonesia

Sabani

2020

JSTPM

View full text Add to dashboard Cite

show abstract

“…Kuwait provides an extreme example of the importance of replacing the term "citizen" with more inclusive language, as citizens only comprise 32% of the population. Mirchandani, Hayes, Kathawala, and Chawla [135] use the term "resident" instead of "citizen" in their article on preferences for e-government services and portal factors. As Bosniak [84] and Ochoa Espejo [85] pointed out, territorial presence should be more central than national membership, i.e., people should be seen as residents, not as citizens.…”

Section: Discussion: Local Political and Civic Engagement For Citizens Or For Residents?mentioning

confidence: 99%

Only for Citizens? Local Political Engagement in Sweden and Inclusiveness of Terms

Guziana

2021

Sustainability

View full text Add to dashboard Cite

In both policy and research, civic engagement and citizen participation are concepts commonly used as important dimensions of social sustainability. However, as migration is a global phenomenon of huge magnitude and complexity, citizen participation is incomplete without considering the political and ethical concerns about immigrants being citizens or non-citizens, or ‘the others’. Although research on citizen participation has been a frequent topic in local government studies in Sweden, the inclusiveness and exclusiveness of terms used in the context of local political engagement, which are addressed in this article, has not received attention. This article examines the Swedish case by analyzing information provided by the Swedish Association of Local Authorities and by websites of all 290 municipalities as well terms used in selected research publications on local participation. Additionally, this article studies the effectiveness of municipal websites in providing information to their residents about how they can participate in local democracy. The results show that the term citizen is commonly and incorrectly used both by local authorities and the Association. The article concludes that the term citizen is a social construction of exclusiveness and the use of the term citizen should be avoided in political and civic engagement except for the limited topics that require formal citizenship.

show abstract

“…In fact, poverty and unemployment appear to be common terms in Jordan as well as the other low-income countries. In another context, Mirchandani, Hayes, Kathawala, and Chawla (2018) identified four portal factors that might restrict the success of implementing the public e-services in Kuwait to both citizens and expatriates. The portal factors were Quality, Appeal, Control and Savings, and Personalization.…”

Section: Challenges In Imposing E-servicesmentioning

confidence: 99%

“…The governmental portals provide various services such as general information about the official transactions, inquire about civil IDs, view personal data, and contact information. However, despite the progress in providing various public e-services, the adoption of such services by Kuwaiti citizens still limited (Mirchandani et al, 2018).…”

Section: E-services' Initiatives In Other Countriesmentioning

confidence: 99%

Toward a mandatory public e-services in Jordan

Alabdallat

2020

Cogent Business & Management

View full text Add to dashboard Cite

With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can provide mandatory e-services to citizens. It sought to review the recent reality of the e-services provided to receivers especially among citizens by the governmental departments in Jordan. Moreover, it seeks to identify the obstacles that hinder achieving this goal. In order to deal with this issue, a thorough literature review was undertaken to identify the role of citizen's satisfaction as well as the potential obstacles that may influence the adoption rate of e-services and therefore imposing e-services. Moreover, an investigation was conducted by analyzing the e-services provided by three major governmental departments, based on their official WebPages, and classifying them into three categories: mandatory e-services, optional e-services, tangible-optional e-services. This paper argues that the full success of e-services can be accomplished by imposing the optional e-services along with achieving the users' satisfaction and consider it as an indicator for success. The study proposed a conceptual model that addresses the issue of imposing e-services by the governmental departments in Jordan.

show abstract

Preferences of Kuwait’s Residents for E-Government Services and Portal Factors

Cited by 7 publications

References 11 publications

Investigating the influence of transparency on the adoption of e-Government in Indonesia

Investigating the influence of transparency on the adoption of e-Government in Indonesia

Only for Citizens? Local Political Engagement in Sweden and Inclusiveness of Terms

Toward a mandatory public e-services in Jordan

Contact Info

Product

Resources

About