2023
DOI: 10.1108/ihr-01-2023-0003
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Preparing for a future crisis: using DEA-based performance analysis to assess initial pandemic responses in the Taiwanese hotel industry

Abstract: PurposeTaiwan’s hotel industry was adversely impacted by the COVID-19 pandemic. This study aims to examine the effect of strategic choices by Taiwanese international tourist hotels before and during the pandemic environments.Design/methodology/approachA data envelopment analysis (DEA)-based Malmquist methodology is used in this study to provide a mechanism to assess Taiwanese hotel strategy performance. Changes in the productivity and performance of Taiwanese international tourist hotels were analyzed in the p… Show more

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Cited by 2 publications
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“…In the first step, we distinguish between short-term measures for recovery and reaching markets from long-term elimination of structural problems and strengthening of resilience (Hynes et al, 2022). In the period between and after the pandemic (when the hotel industry had to be prepared for a future crisis), hotel firms began to formulate customised strategies for products and (macro) destinations (Huang et al, 2023). It is necessary to be aware that the success of adapting to the new normal will depend on the well-thought-out direction of further incentives and the innovation, boldness and efficiency of moves towards an even more sustainable and digitally oriented operation of the hotel industry.…”
Section: Hotel Industry Measures For Recovery Resilience and Sustaina...mentioning
confidence: 99%
“…In the first step, we distinguish between short-term measures for recovery and reaching markets from long-term elimination of structural problems and strengthening of resilience (Hynes et al, 2022). In the period between and after the pandemic (when the hotel industry had to be prepared for a future crisis), hotel firms began to formulate customised strategies for products and (macro) destinations (Huang et al, 2023). It is necessary to be aware that the success of adapting to the new normal will depend on the well-thought-out direction of further incentives and the innovation, boldness and efficiency of moves towards an even more sustainable and digitally oriented operation of the hotel industry.…”
Section: Hotel Industry Measures For Recovery Resilience and Sustaina...mentioning
confidence: 99%