Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement

Neyestani, Behnam

doi:10.2139/ssrn.2950981

Cited by 13 publications

(9 citation statements)

References 14 publications

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“…Upravljanje totalnim kvalitetom (engl. Total Quality Management -TQM) prema Neyestani [48], je "filozofija upravljanja" koja proizilazi iz prikupljanja mišljenja i ideja za unapređenje kvaliteta proizvoda ili usluge. Glavni cilj TQM-a je zadovoljenje kupaca i opstanak na tržištu.…”

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TQM and company performance: Review of literature and business practices 2015 - 2020

Maljugić¹,

Ćoćkalo²,

Đorđević³

2022

Tehnika

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In undertaking business ventures, different cognition of international cultures of quality creation will be met, but in the global environment will be dominated only by the best, those who have recognized the role of Total Quality Management - TQM. On the theoretical basis of foreign research by eminent authors from various parts of the world, companies that achieve competitiveness on a global scale by applying TQM create valuable experience in studying this problem. The aim of the work is to present the impact of Total Quality Management on company performance and competitiveness by analyzing selected existing literature. The work is dedicated to the development and models of TQM, describing the Quality Management System, standardization and implementation effects. TQM's impact on leadership, human resources, organizational and business performance in creating and sustainable competitiveness has been made. At the end of the work, a table view of the selected literature from 2015 to 2020 was given.

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“…12]. U poslovnom okruženju na međunarodnom tržištu TQM predstavlja pristup upravljanja u cilju postizanja i održavanja konkurentnosti [15]; [48]; [19];…i mnogi drugi autori zainteresovani za ovu oblast i čija su iskustva izneta u ovom radu. TEHNIKA -MENADŽMENT 71 (2021) 6…”

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TQM and company performance: Review of literature and business practices 2015 - 2020

Maljugić¹,

Ćoćkalo²,

Đorđević³

2022

Tehnika

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“…Neyestani [6] notes continuous improvement of the business quality performance based on establishing a proper system for leading the whole organisation effectively to meet customer requirements. Other research findings state that TQM results in an increasingly competitive advantage for firms.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Quality Standards on the Business Performance of Small, Medium and Micro-Sized Enterprises in Kwazulu-Natal: Selected Cases in the Durban Metropolitan Area

Chili¹,

Matsiliza²

2022

Global Trade in the Emerging Business Environment

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In the last decade, scholars showed an interest in alluding to compliance as a necessity to support small business performance in the last decades. Over the years, organisations have been frequently criticised for failing to comply with the quality standards such as the South African National Standards (SANS) 9001/ISO 9001 require effective implementation of Quality Management Systems and SANS 342, which provides specifications for diesel fuel products. Quality standards matrix adopted by the South African Bureau of Standards (SABS) is frequently used as a set of detailed specifications, requirements, various guidelines and characteristics to assure that the product, service or process is fit for purpose. Even though public and semi-autonomous institutions understand the value of subscribing and complying with quality standards, there is still a gap in the literature regarding the enforcement and compliance of quality standards in small business practices. There is a relationship between the adoption of quality standards and business excellence. Government can tap on the competitiveness of small, medium and micro-sized enterprises (SMMEs) and address their challenges and barriers that limit SMMEs to acquisition and compliance of statutory quality management systems.

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“…Cause and effect diagram was developed by Dr. Kaoru Ishikawa in 1943. It is occasionally labeled Ishikawa diagram or fishbone because the shape of the diagram looks like the skeleton of a fish, as it is designed to identify quality problems based on their degree of importance [15]. Two quality control tools (Pareto analysis and cause & effect diagram) were used in study [16] to minimize the rejection of casting components in an automobile industry.…”

Section: Introductionmentioning

confidence: 99%

Application of Quality Control Tools in Carpet Industry: A Case Study

et al. 2022

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In today’s highly competitive industrial development, quality performs an extremely significant role. A case study has been implemented in a carpet industry to improve the quality of carpet pieces. The objectives of this study were to minimize the number of customer complaints, decrease the gap with the best competitors, and increase customer purchasing orders for all products by application of advanced quality tools. Random samples of 4 products were selected for performing random inspection and doing comparison with the main competitors. Criteria of the comparison were indicated by the customer and the comparison results were sent to all competitors. Quality tools such as Pareto chart, Spider plot diagram and Affinity diagram have been implemented to assess and improve the quality of the products. MAC company has found that all missing points leading to increasing performance gap with competitor C were nearly fixed and so the improvement led to increasing the percentage of customer purchase orders of all products by 27 %. HIGHLIGHTS The current study focuses on the situation of a carpet company that was seeing an increase in client complaints The resulting customer complaint rate was compared to the previous one, and validation trails were carried out to ensure that it remained consistent All of the missing areas that contributed to the growing performance gap with rival C were nearly addressed, resulting in a 27 percent increase in client purchase orders for all goods GRAPHICAL ABSTRACT

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Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement

Cited by 13 publications

References 14 publications

TQM and company performance: Review of literature and business practices 2015 - 2020

TQM and company performance: Review of literature and business practices 2015 - 2020

The Impact of Quality Standards on the Business Performance of Small, Medium and Micro-Sized Enterprises in Kwazulu-Natal: Selected Cases in the Durban Metropolitan Area

Application of Quality Control Tools in Carpet Industry: A Case Study

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