The vast majority of older adults who are chronically ill rely on informal caregivers 7 days a week (Statistics Canada, 2020) and many care services are provided informally by family members or friends, rather than healthcare professionals (Barello et al., 2019). These individuals, known as caregivers, are invaluable to healthcare systems.A concept analysis by Hermanns and Mastel-Smith (2012), comprehensive of nursing, sociology and psychological perspectives, defines caregiving as a process of helping another person in physical, mental, emotional and social domains when they are unable to do so for themselves. Taking on a caregiving role is extremely complex and one thing that is clearly recognisable from research, policy and practice, is that caregivers require support.New and experienced caregivers alike may experience difficulty accessing assistance, community resources, support and adequate finances (Garcia-Ptacek et al., 2019). Therefore, the necessity of developing accessible and acceptable services that address the range of needs is critical to assisting this population (Harrop et al., 2014).However, the priorities caregivers have for support must align with