Process integration, information sharing, and system interoperation in government: A comparative case analysis

Social Media Use and Citizen Engagement in Local Government of Thailand

“…Cognitive routines are a by-product of ongoing practices in the organization's relation to its social and non-social environments. One character of the government is a joinedup or integrated government service delivery; governments have to deal with the problem of fragmentation of government within the constitutional, legal, and jurisdictional limits [18]. Today, the most significant barriers to social media adoption are organizational, cultural, and legal: not technological [16].…”

How you buy affects what you get: Technology acquisition by state governments

“…These are usually highly inflexible, or worse, they work at cross-purposes to each other. Fixing this situation leads agencies to embrace large-scale, excessively complex projects aimed at integrating their one-off systems (Scholl, Kubicek, Cimander, & Klischewski, 2012). Because such projects are both unique and complex, they frequently exceed government's capacity to manage them effectively, attract very few qualified bidders, and all too often end in failure and acrimony (Brown, Potoski, & Van Slyke, 2010;Goldfinch, 2007).…”

Comparison of Supply Chain Process Models based on Service-oriented Architecture

“…Improving SC performance requires the integration of both the business process and information sharing (Scholl et al, 2012), as well as coordinating activities related to the three main flows; i.e., information flow, material flow, and financial flow (Stadtler & Kilger, 2008;McCormack & Johnson, 2016;Mohammadi & Mukhtar, 2017). As a consequence of the complicated interactions within the SC, which involves multiple enterprises and relevant resources, the operations of the SC participants should be effectively aligned to reduce the total expense and enhance the level of customer service (Bae & Seo, 2007).…”