Process Mapping and Rating of Banking Activity from Knowledge Management Perspective

Shaikh, Shabina; Bhutto, Arabella

doi:10.17485/ijst/2019/v12i18/144600

Indian Journal of Science and Technology

2019

DOI: 10.17485/ijst/2019/v12i18/144600

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Process Mapping and Rating of Banking Activity from Knowledge Management Perspective

Shabina Shaikh¹,

Arabella Bhutto²

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Cited by 2 publications

References 7 publications

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Construction of Knowledge Automation Measuring Scale

Shaikh

Bhutto

2021

International Journal of Information Technology Project Management

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Organizations are moving from non-automated knowledge management to automated knowledge. Particularly in the banking sector to measure the automated knowledge, knowledge automation measuring scale is developed and tested. The purpose of this study is to develop the knowledge automation measuring scale (KAMS) and to measure the knowledge automation of banking processes through the same scale. The authors present the current standing of banks through KAMS and validated the results with stakeholders. A qualitative research is conducted; data is collected from 200 bankers who are at managerial level in commercial banks of Pakistan. Knowledge automation measuring scale is developed by considering Bohn's eight scale stages, identifying top banking activities and applying thematic analysis. Knowledge automation measuring scale is created and validated from the banking sector.

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Construction of Knowledge Automation Measuring Scale

Shaikh

Bhutto

2021

International Journal of Information Technology Project Management

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The Relationship Between Knowledge Automation and Employee Creativity

Shaikh

2022

International Journal of Information Technology Project Management

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Knowledge automation is the contemporary critical success factor of knowledge management. In this context, the study focuses on the relationship between knowledge automation and employee creativity. The relationship between knowledge automation and employee creativity is analyzed by gathering quantitative data and applying one-way analysis of variance method and calculating correlation between variables. The study is performed on 200 bank managers from the banking sector of Pakistan. Hypotheses are generated after the analysis of data. Results prove the relationship between employee creativity and knowledge automation is linear by applying ANOVA and trend analysis methods.

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Process Mapping and Rating of Banking Activity from Knowledge Management Perspective

Cited by 2 publications

References 7 publications

Construction of Knowledge Automation Measuring Scale

Construction of Knowledge Automation Measuring Scale

The Relationship Between Knowledge Automation and Employee Creativity

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