Process Support of Business and IT Management in Czech Companies

Abstract

Part 4: EIS as a ServiceInternational audienceDefined, monitored and measured processes are significant preconditions for a well process-managed company. They are also important conditions for delivering information technology resources as services. The model, which is based on service management, is described at the beginning of this paper. The main part of this paper focuses on the results of an extensive survey. This survey dealt with an investigation into whether companies operating on the Czech market have defined business and IT processes, and if these processes are monitored, measured and continuously optimized

Reference Model of Business Informatics Economics Management

“…Research conducted in this area of business informatics economics management (Workie 2006;Mithas et al 2012) confirms that businesses invest a considerable and ever-increasing sum of money in business informatics. The latest research conducted by the authors of this article in 2010 on a sample of 600 firms (Kunstova 2012(Kunstova , 2013 in the Czech Republic (CR), which were selected based on the structure of firms in the Czech economy, has also confirmed the increase in IT costs. According to Table 1, 39.5% of the analyzed companies show an increase in the cost of business informatics and only 17% of the analyzed companies show a drop in the cost of business informatics.…”