Product service systems: exploring operational practices

Colen, Pieter; Lambrecht, Marc

doi:10.1080/02642069.2011.614344

Cited by 32 publications

(34 citation statements)

References 49 publications

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“…Organizational learning provides the means for an enterprise to adapt to such a complex environment (Espinosa and Porter, 2011) and to reduce uncertainty in operating a PSS (Colen and Lambrecht, 2012). Some stakeholders are interested in the bottom-line figure while others seek non-finance performance.…”

Section: Business Modelmentioning

confidence: 99%

Sustainable bike-sharing systems: characteristics and commonalities across cases in urban China

Zhang

Duan

et al. 2015

Journal of Cleaner Production

272

162

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Bicycles are a desirable form of transportation for many reasons, including the fact that taking a bicycle is environmentally-friendly, economically cost-effective, a way to keep fit and healthy and, on occasions, an enjoyable social activity. This paper explores the characteristics and commonalities between particular bike-sharing systems in urban areas, with a view to deriving influences on the sustainability of such systems. The empirical study is China and the paper analyses bike-sharing systems in five Chinese cities. China is suffering from the severe negative consequences of high private vehicle usage in large and densely populated cities. Nevertheless a long history of bicycle usage in the country provides great potential for such a green form of travel to be part of public and private transportation.The findings show that bike-sharing systems have varying degrees of success. The configurations which seem the most sustainable consider and integrate elements relating to transport planning, system design and choice of business model. Key conclusions are that those responsible for developing policy and practices in relation to bike-sharing systems need to understand the diverse aspects of value for the stakeholders wishing to engage with such a system. Public bicycle sharing, as a Product Service System, needs to be carefully developed to appreciate the quality and timely interplay between the physical design of the system and the provision of services being offered.

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Section: Business Modelmentioning

confidence: 99%

Sustainable bike-sharing systems: characteristics and commonalities across cases in urban China

Zhang

Duan

et al. 2015

Journal of Cleaner Production

272

162

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“…Cavalieri et al stress that manufacturing companies today often develop product service bundles from a traditional engineering perspective, thus not optimising the full potential for value creation (Cavalieri and Pezzotta 2012). Colen and Lambrecht (2013) provide a set of service operation guidelines which are targeted to support manufacturing companies with the adoption of PSS in their field.…”

Section: Extended Productsmentioning

confidence: 99%

Accessing servitisation potential of PLM data by applying the product avatar concept

Wuest

Hribernik²,

Thoben

2015

Production Planning & Control

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Manufacturers of complex, high-value consumer products are increasingly forced to think of ways to satisfy their customers' needs, stand out from competition and access new revenue streams. One way to accomplish that is to utilise the potential of product service bundles, which allow customers to enjoy a more holistic experience of products. The objective of this study was to investigate how the development of a novel concept, the product avatar and its application to existing products can contribute to servitisation. After establishing a solid foundation through a literature review, the theory behind the product avatar concept is introduced. In the following, the support of the product avatar concept for the main drivers of servitisation is discussed. The theoretical findings are then evaluated through a case study describing the development and application of the product avatar to leisure boat product lifecycle management data in the European boat industry. The results indicate that the product avatar concept does support servitisation by e.g. supporting industrial stakeholders to create new services around their core product which, in turn, may create new revenue opportunities.

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“…Since customers expect-beside increased productivity and quality-a reduction of operating costs, it is crucial for the supplier to offer appealing prices. Nevertheless, manufacturer would like to gain financial revenues from this serving activity as well, which is considered as one of the most critical challenges in servitization [19,51,87,93]. However, according to [25,94] most of services related to products are offered ultimately for free.…”

Section: Pricingmentioning

confidence: 99%

Enterprises’ Servitization in the First Decade—Retrospective Analysis of Back-End and Front-End Challenges

2020

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The concept of servitization provides major benefits both for the performing company and for the profiting customer. Thus, during the last years many companies were heading for this well-proven direction tempted by expectations, but have been possibly even not aware of some inherent challenges. Since there are some issues even threatening the existence of companies, and some other rather easy to overcome, it is by all means necessary to consider and deal with this matter. Hence, this paper provides an insight into pitfalls in servitization named “service paradox” and addresses corresponding managerial issues. To operationalize the challenges of servitization, this paper suggests a separation among internal back-end challenges and customer-facing front-end issues, which represents the applied framework for their examination. Besides, the matter of appropriate pricing and the inherent shift of risks towards suppliers are discussed. Finally, the last part concludes the analysis outputs and gives suggestions for the future strategies in the enterprise servitization.

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Product service systems: exploring operational practices

Cited by 32 publications

References 49 publications

Sustainable bike-sharing systems: characteristics and commonalities across cases in urban China

Sustainable bike-sharing systems: characteristics and commonalities across cases in urban China

Accessing servitisation potential of PLM data by applying the product avatar concept

Enterprises’ Servitization in the First Decade—Retrospective Analysis of Back-End and Front-End Challenges

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