Productivity in Public and Nonprofit Organizations

Berman, Margo

doi:10.4324/9781315701509

Cited by 24 publications

(25 citation statements)

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“…Strategic plans define the strategic goals from which operational goals are performed, i.e. through business plans (budgets) the strategic goals are concretized and timed to dynamist and operational (Berman, 2007).…”

Section: The Characteristics Of Performance Management Process In Thementioning

confidence: 99%

Specificity of Performance Measurement in the Ministry of Defense and the Serbian Armed Forces

Stevanović

Antić

Savić³

2019

FU Econ Org

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The purpose of this paper is to investigate the specific characteristics of performance measurement on the example of the Ministry of Defense and the Serbian Armed Forces. The calculation of financial and non-financial performance measures of the Ministry of Defense and the Serbian Armed Forces contributes to constant improvement or maximization of their ability to provide goods and services through the effective and efficient acquisition and use of different types of resources. The research was conducted using the data on selected financial and nonfinancial performances from the 31st Infantry Battalion reports in the period from 2012 to 2018. In order to confirm the hypothesis, the method of analysis, the synthesis method and the correlation analysis method were used. The empirical results of this study show that there is a high degree of interdependence between the financial management and control systems, on the one hand, and increased training of people and more adequate maintenance of motor vehicles, weapons and combat techniques, on the other. The main contribution of this paper is to emphasize the importance of performance measurement in the Ministry of Defense and the Serbian Armed Forces and their contribution to creating a certain level of socialwelfare.

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Section: The Characteristics Of Performance Management Process In Thementioning

confidence: 99%

Specificity of Performance Measurement in the Ministry of Defense and the Serbian Armed Forces

Stevanović

Antić

Savić³

2019

FU Econ Org

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“…. ] the number of welfare clients who find employment after being counseled by caseworkers" [2] (pp. [5][6].…”

Section: Introductionmentioning

confidence: 99%

“…In order to assess trust, perceived outcomes, and perceived interorganizational effectiveness, in-depth interviews and surveys were conducted at different time frames to analyze changes in the relationships among trust and other variables over time. This study responses to identified research challenges, with both exploratory and explanatory elements, as it contributes the following three innovations to the literature on trust in collaborative public service delivery networks: (1) we conducted the analysis of trust determinants from different points of view (at social welfare centers and NGOs), (2) we proved that the determinants of trust are independent of the point of view among network actors and confirmed this conclusion in the research carried out at two different periods of time, (3) we did not confirm the impact of trust on perceived outcomes in a public service delivery network (providing social assistance services), but we identified strong premises that trust is dependent upon the perceived interorganizational effectiveness of the collaborating partners. With this in mind, the aim of our study is to verify the relationships between interorganizational trust and organizational effectiveness perception and between interorganizational trust and perceived outcomes of other entities in a collaborative network.…”

Section: Introductionmentioning

confidence: 99%

“…This study presents determinants of trust at institutions providing services to homeless people in Warsaw, Poland. Our longitudinal research consisted of two cohorts of field questionnaire studies, during 2013 and from 2017 to 2018, which were conducted among the following groups: (1) employees of 18 social welfare centers (sample based on 18 Warsaw districts) and (2) homeless shelters run by nonprofit organizations (samples of 19 and 22, respectively). An object of our study was a collaborative network providing services to the homeless in the City of Warsaw, and therefore the network comprised social welfare centers and nonprofit organizations working on behalf of the homeless.…”

Section: Introductionmentioning

confidence: 99%

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Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network

2019

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This study presents the determinants of trust in light of the scientific literature on trust and governance networks. The theoretical analysis focuses on differentiation of various types of trust and its determinants at both for-profit and nonprofit organizations. Moreover, the idea of a network is presented with the main attention given to the performance of collaborative service delivery networks. On the basis of theoretical study, a longitudinal analysis was performed at institutions providing services to the homeless people in Warsaw, Poland. During the periods of 2013 and 2017 to 2018, two cohorts of field questionnaire studies were conducted among employees of 18 social welfare centers (sample based on 18 Warsaw districts) and homeless shelters run by nonprofit organizations (samples of 19 and 22, respectively). These local government institutions and nonprofit organizations comprised the collaborative service delivery network under study. Mixed-method research was applied at welfare centers and nonprofit organizations (NGOs) where both frontline and management level employees were interviewed, and some data were statistically evaluated. The research was conducted using the same questionnaires at both points in time. The research showed that, from the perspective of social welfare centers, interorganizational trust in relation to other social welfare centers and to nonprofit organizations is positively correlated with perceived interorganizational effectiveness of other actors in the network (measured by the possibility of obtaining information, promptness, commitment, completeness and correctness of documents, and assessment of employees’ knowledge). The same results were obtained from the perspective of NGOs. In addition, these correlations remained almost unchanged over time, although the research was repeated after many years using the same variables. Finally, there is no basis to state that trust is correlated with outcome perception when considering the most difficult and complex social services.

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“…If economic planning is to concern itself with particular industries, it is important to know how far a given industry can be expected to increase its output by simply increasing its efficiency, without absorbing further resources (Farrell, 1957). Moreover, through performance measurement, public and non-profit organizations can become accountable for their results, be more responsive to clients and constituents, improve planning and budgeting programs by exhibiting the existing position, and determine the effectiveness of performance efforts (Berman, 1998).…”

Section: Theoretical Framework Of Deamentioning

confidence: 99%

Relative Efficiency Measurement of Enterprises Operating in the Oltu Stone Industry Using Data Envelopment Analysis

Çelik

Çakmak

Kocacan³

2013

IJBM

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The city of Erzurum is emerging as one of the most popular jewelry centers in Turkey, principally due to its possession of mines for precious stones, and in particular for Oltu stone. Oltu stone is paramount to the international image of the city, and its contribution to the local and national economy is significant. Although recent studies have underscored the enormous potential of the Oltu stone industry, it is encumbent on the enterprises concerned to use their resources effectively and efficiently in order to reduce their costs, and they are also advised to improve service quality and thus satisfy customer needs more closely. With these aims in mind, Data Envelopment Analysis provides a convenient statistical technique that enables the analyst to measure the relative efficiencies of enterprises. This linear-programming-based technique can be used to identify suggestions for improvement with the goal of achieving greater efficiency. This paper uses Data Envelopment Analysis to perform a relative efficiency analysis of enterprises operating in the Oltu stone industry and presents alternatives whereby inefficient enterprises may become more efficient. The paper makes use of output-oriented CCR and BCC models to specify the scenario by calculating three different efficiency scores.

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Productivity in Public and Nonprofit Organizations

Cited by 24 publications

References 0 publications

Specificity of Performance Measurement in the Ministry of Defense and the Serbian Armed Forces

Specificity of Performance Measurement in the Ministry of Defense and the Serbian Armed Forces

Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network

Relative Efficiency Measurement of Enterprises Operating in the Oltu Stone Industry Using Data Envelopment Analysis

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