Professional E-mail Communication Among Health Care Providers

Malka, S. Terez; Kessler, Chad; Abraham, John; Emmet, Thomas W.; Wilbur, Lee

doi:10.1097/acm.0000000000000465

Cited by 18 publications

(30 citation statements)

References 11 publications

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“…Other studies showed that the staff working in HCOs increasingly used the internet and email for decision making and service delivery (19,20). Further, Ajuwon found that physicians increasingly used the internet to obtain health information to take care of patients (21).…”

Section: Discussionmentioning

confidence: 99%

Health Information Technology in the Knowledge Management of Health Care Organizations

Kahouei

Molanoroozi

Habibiyan

et al. 2015

Middle East J Rehabil Health

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Background:The complexity of clinical decisions in health care organizations (HCOs) increases the information-processing demands, and the benefits of a Health Information Technology (HIT)-based Knowledge Management (KM). Therefore, since 1995, the health sector of Iran has gradually introduced and utilized hospital information systems, the internet, and office automation in HCOs to increase the efficiency of health care services. Studies show that the status of information management and knowledge in HCOs of Iran is inappropriate. Objectives: The current study evaluated whether the current status of HIT and its application in the HCOs are in line with KM goals. Patients and Methods:The study was performed on 550 staff members of hospitals affiliated to Semnan university of medical sciences in 2014. A researcher made questionnaire was developed. All medical and non-medical staff members were included in this study. Results: According to the obtained results 15% of the subjects highly used clinical information systems for information exchange inside their institution, 35.5% somewhat used electronic reports, and in some subjects significant relationship was found between demographic background and attitude (P < 0.05). Conclusions: It was concluded that HCOs need an HIT clearly designed with KM and they have to recognize where knowledge is resided, when designing strategies to warrant that knowledge is being created and transferred in the best way and to the right persons. Otherwise, the HCOs do not use an efficiency-oriented HIT.

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Section: Discussionmentioning

confidence: 99%

Health Information Technology in the Knowledge Management of Health Care Organizations

Kahouei

Molanoroozi

Habibiyan

et al. 2015

Middle East J Rehabil Health

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show abstract

“…[10][11][12] These guidelines recommend that physicians check applicable regulatory and statutory requirements and obtain explicit consent from patients for e-mail communication, and they comment on the risks involved. A more recent publication provides guidance on e-mail communication among health care providers, 13 but awareness of and compliance with the guidelines among physicians are unknown.…”

Section: Introductionmentioning

confidence: 99%

Email communication practices and preferences among patients and providers in a large comprehensive cancer center.

Cook

Dobriyal

Maganti

et al. 2015

JCO

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Separate cross-sectional surveys were administered to patients and physicians to ascertain current practices and preferences for e-mail communication by each group. A chart review was conducted to assess the impact of e-mail communication on care. WHAT WE FOUND: Approximately 41% of patients reported previous contact with a member of their health care team. Eighty percent of physicians reported previous contact with a patient via e-mail. All physicians reported using e-mail regularly with other health care providers to manage care. Patient factors associated with higher likelihood of e-mail contact with the health care team included younger age, higher education, higher income, enrollment in a clinical trial, and receipt of multiple treatments. Physician factors associated with higher likelihood of e-mail contact with patients included older age, more senior clinical position, and higher patient volume. Both patients and physicians saw value in e-mail communication for certain clinical scenarios. In terms of concerns with using e-mail to communicate, patients' main concerns related to confidentiality and e-mail not being received whereas physicians were concerned about miscommunication and workload. E-mail correspondence was documented in only 9% of 962 charts reviewed. BIAS, CONFOUNDING FACTOR(S), DRAWBACKS: This is a single-center study in a large comprehensive cancer center so it is unknown whether these results would be applicable to smaller centers. The response rate to the physicians survey was low. Finally, due to the low frequency of documented e-mail communications, we were unable to evaluate the impact on patient care. REAL-LIFE IMPLICATIONS: Patients and physicians are commonly using e-mail to communicate about health care matters and this use can be further developed with appropriate guidance. The use of patient portals with direct links to e-mail communication are likely to change this field significantly. There may also be concerns about widening the health care gap for certain groups of patients, so care must be taken to avoid this.

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“…Clinicians utilise email to communicate with health‐care professionals and patients on a daily basis. This unearths a very specific set of legal and ethical ramifications that are beyond the scope of this article . But one thing is clear, the burden of email is costing the health system billions of dollars globally.…”

mentioning

confidence: 99%

“…This unearths a very specific set of legal and ethical ramifications that are beyond the scope of this article. 5,6 But one thing is clear, the burden of email is costing the health system billions of dollars globally. A recent estimate of clinician time spent reading mass distribution emails attributed an annual cost of 1 million dollars for a single institution of 629 physicians.…”

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confidence: 99%

A 21st century plague of biblical proportions

Biggin

2018

J Paediatrics Child Health

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Modern medicine has eradicated smallpox, contained polio and is making significant advances in personalised/genetic medicine. However, we are facing a pandemic of apocalyptic proportions, and there is currently no vaccine or United Nations Charter to help address this issue. Following its insidious spread in the 1980s, the full impact of this phenomenon on civilisation has not been fully appreciated. It has slipped under the radar of the International Classification of Diseases (ICD-10) and Diagnostic and Statistical Manual of Mental Disorders (DSM-5) classification systems. We all know someone who is affected by this condition, and society is struggling to cope with the acute and chronic morbidity that has ensued. I am, of course, referring to the problem of the workplace email. This article examines the problems associated with workplace email and aims to offer some strategies to help contain it.

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Professional E-mail Communication Among Health Care Providers

Cited by 18 publications

References 11 publications

Health Information Technology in the Knowledge Management of Health Care Organizations

Health Information Technology in the Knowledge Management of Health Care Organizations

Email communication practices and preferences among patients and providers in a large comprehensive cancer center.

A 21st century plague of biblical proportions

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