Profil Kualitas Layanan Jasa Pendidikan Tinggi Perguruan Tinggi Swasta Di Jakarta

Abstract

Penelitian ini bertujuan mengetahui gambaran kualitas pelayanan pada pendidikan tinggi swata di Jakarta. Penelitian dilakukan pada perguruan tinggi swasta (PTS) yang tergabung pada Kopertis Wilayah III. Instrumen pengumpulan data dengan cara penyebaran kuesioner. Materi kuesioner dikembangkan dari lima dimensi kualitas pelayanan pada SERVQUAL (Service Quality) yang dikembangkan oleh Parasuraman, Zeithaml dan Berry atau disingkat PZB (1985, 1988, 1991, 1994). Validasi instrumen yang digunakan yaitu validitas isi (untuk mencocokkan pernyataan angket dengan 5 dimensi SERQUAL). Validasi isi dilakukan oleh pakar. Revisi instrumen hasil validasi pakar kemudian diuji validitas dan reliabilitas menggunakan SPSS. Sampel dipilih secara Convenience sebanyak 5 PTS di Jakarta Barat. Sampel dalam penelitian ini mahasiswa sebagai pengguna jasa. Teknik analisis data dengan menggunakan analisis statistik deskriptif. Hasil penelitian menunjukkan bahwa gambaran pelayanan jasa pendidikan tinggi, baik dari 5 perguruan tinggi yang menjadi sampel, maupun dari lima dimensi pengukuran termasuk dalam kategori “cukup” sehingga pelayanan jasa masih perlu untuk ditingkatkan. Kata kunci; instrumen, kualitas pelayanan, pendidikan tinggi

Accommodating the Role of Central Axis Lecturers through the Total Institutional Method in Higher Education

“…Based on these obligations, lecturers have very complex tasks and functions. In addition to serving in developing the achievements of the Tri Dharma of Higher Education, some lecturers are given additional tasks in carrying out managerial status, namely as structural lecturers (Akilah, 2018;Mularsih & Aritonang, 2017). Starting from the highest level such as the Rector/Chairman/Director to the lowest level as a Study Program Coordinator or equivalent.…”

“…Based on these obligations, lecturers have very complex tasks and functions. In addition to serving in developing the achievements of the Tri Dharma of Higher Education, some lecturers are given additional tasks in carrying out managerial status, namely as structural lecturers (Akilah, 2018;Mularsih & Aritonang, 2017) The increase in the scope of Tri Dharma with the expansion of fields as a result of the implementation of regulations has led to the birth of various quality assurance institutions, tracer studies, off-campus learning, and learning outside the study program (Arifin & Muslim, 2020;Yamin, 2018). However, this increase is not matched by the readiness of human resources who will carry it out.…”

“…This is a capital to be accommodated into a special container. The value of the virtue of knowledge and wisdom has several creative strengths, curiosity, love of learning, a critical and open mind, and perspective (Arifin & Muslim, 2020;Mularsih & Aritonang, 2017). The special embodiment leads to a kind of organization that with optimal performance with high focus leads to a single point of achievement.…”

Analisis Harga, Lokasi Dan Kualitas Produk Terhadap Minat Beli Pada Bakso Rusuk Joss Cabang Cikampek

“…Setiap kontak yang terjadi antara penyedia jasa dengan pelanggan merupakan gambaran mengenai sesuatu moment of truth yaitu suatu peluang untuk memuaskan atau tidak memuaskan pelanggan. (Mularsih and Aritonang 2017) Minat beli menurut Supomo & Nurhayati (2018) adalah kenginan dan tindakan konsumen untuk membeli suatu produk, selanjutnya karena adanya kepuasan yang diterima sesuai yang dinginkan dari suatu produk. Merek yang sudah melekat dalam hati pelanggan akan menyebabkan pelanggan melanjutkan pembelian atau pembelian ulang.…”

Motivation of Achievement as a Medium Variable in the Correlation among Technical Skill, Work Environment and Educational Staff Members Service Quality at Faculty of Teacher Training and Education Lambung Mangkurat University Banjarmasin

“…Universities, on the other hand, are expected to develop and enhance all parts of good services, which will have repercussions for boosting universities' image, and vice versa, poor service will lower the university's image. Mularsih & Aritonang (2018) explain that one way to strive for the implementation of Indonesian education is to improve services through the availability of competent human resources and academic support facilities. Every university is required to provide quality and high-value educational services or services so that students feel satisfied, have more confidence, do not move to other universities, and even invite other people to study at the college where they study.…”