Progress and Development of Information Technology in the Hospitality Industry

Abstract

In view of the synergistic interaction between technology and hospitality services, this article reports the findings of a study that analyzed articles related to information technology (IT) published in Cornell Hospitality Quarterly ( CQ) and its predecessor, Cornell Hotel and Restaurant Administration Quarterly ( CHRAQ), a first-tier journal that places emphasis on the application of research to hospitality businesses. Through an examination of content from CHRAQ’s inaugural issue in the early 1960s to the latest volume (in mid-2011), ninety-five articles were identified as relevant. A content analysis revealed that more than half of the articles focused on the hospitality industry in general and that a substantial number of IT-related articles had been published since the 1980s. This article contributes to a better understanding of the progress of the IT research conducted by hospitality researchers over the past five decades.

Efecto de las TIC sobre la gestión de las empresas hoteleras afiliadas a Cotelco de Bucaramanga (Santander, Colombia)

“…Las TIC, en el sector hotelero, han sido reconocidas como una herramienta que genera cambios en la industria (Law, Leung y Au, 2013). Estas pueden proporcionar multitud de herramientas para mejorar la gestión, facilitar su acceso a nuevos productos y el servicio ofrecido a su clientela.…”

A Study on the Influence of Technologies Applied to Organizational Performance Learning in the Hotel Sector

“…Up to now, the literature has been more focused on the introduction and development of new ICTs, as well as on the costs and benefits involving its implementation, than on the impact of sharing knowledge and its use [1,[16][17][18][19][20][21][22][23]. Therefore, this study pretends to shed more light on the latter.…”

“…Finally, we could point out the following future research lines: (1) it would be interesting to consider a qualitative research methodology, introducing case studies, in order to be able to compare between our results and business practices; (2) owing to the fact that our study includes hotels of 3, 4 and 5 stars, a comparison between the level of learning achieved by different categories could be made. Furthermore, a cluster analysis could be carried out according to the size of the hotel, age, number of employees and belonging or not to a chain; (3) finally, this study could be carried out in other Spanish regions or regions in other countries in order to determine whether there are significant statistical differences in comparison with our results of the ICTsrelated organizational results in terms of learning.…”

“…The Information and Communications Technology (ICT) development has altered the ways in which tourism and hotel sector companies operate [1], driving significant changes and providing new opportunities for the industry [2]. Technological advances have been linked to organizational learning [3][4][5], which can be understood as the organizations' ability to maintain or improve their performance based on experience [6].…”

“…Since the technology plays an important role in the operations and management of the hotel, both managers and researchers must be informed about its development [1], so it becomes necessary that the researches deepen the ICT's general impact on the hotel performance [14,15]. In this connection, our paper aims to analyse the utility level of different ICTs within the context of organizational learning granted by the managers of 3, 4 and 5 star hotels in Valencia, but especially how the ICTs influence organizational results.…”