“…Furthermore, empirical studies suggest that sustainable client relationships are characterised by mutual trust, satisfaction and commitment to addressing perceived risks (Lages, Lages, & Lages, 2005, pp. 1040-1048Larghi, Lemus, Moguillansky, & Welschinger, 2015, p.18;Ng, Wang, Yap, Wood, & Krisnan, 2020).…”