Proposing a Value-Based Digital Government Model: Toward Broadening Sustainability and Public Participation

Lee, Jungwoo; Kim, Byoung Joon; Park, Seon Ju; Park, Sungbum; Oh, Kangtak

doi:10.3390/su10093078

Cited by 21 publications

(14 citation statements)

References 29 publications

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“…With the increasing interest in the effective achievement of sustainable development goals, it is clearer that the current models do not suffice in its role in guiding the future development of e-government [34]. These authors consider, after a careful review of approximately fifty models, that, as a finite model assumes that there is an ultimate state, its use is not appropriate in the context of continuously evolving phenomena, such as e-government.…”

Section: Conceptual Models For E-governmentmentioning

confidence: 99%

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

2020

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This paper studies what factors influence European citizens in their e-government adoption and use, and whether there are differences within the European Union. A binary logistic regression model has been used to determine the profile of e-government users. The article highlights especially the influence of digital skills, as an increasingly influential factor, and opens up new areas of research such as the uses of e-government depending on the population density or sociodemographic factors. Given a certain lack of e-government studies at a pan-European level, this article provides an empirical comparative analysis in the EU and provides insights into the factors influencing the behaviour of European e-citizens.

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Section: Conceptual Models For E-governmentmentioning

confidence: 99%

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

2020

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“…Their suggested model introduced adoption stages along with the implementation stages and incorporated five determinant factors, namely a detailed process, streamlined services, agile accessibility, use of state-of-the-art technology, and trust and awareness. Lee et al proposed a new theoretical framework of e-governance to promote sustainable development [13]. They argued that the current finite models were limited in responding to the rapid socio-technical transformation and escalating global threats that societies face today.…”

Section: E-government Implementation and Public Engagementmentioning

confidence: 99%

ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea

Kim

2020

Sustainability

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Technological advancement and globalization have led modern economic growth and social development in many parts of the world. Governments are also increasingly adopting new technology to uphold public safety and to protect its citizens. In particular, customs administrations have been adopting digital customs and risk management frameworks to promote free trade and traveling while preventing cross-border transport of dangerous goods and individuals. This study proposes an up-to-date dynamic information and communications technology (ICT) implementation stage model that accounts for new modern technology and transformative public organizations. An in-depth case study approach is employed by using the example of the customs services in South Korea. Specifically, this study describes how the Korea Customs Service developed its digital customs system in tandem with risk management guidelines and practices and presents quantitative data on customs and risk management outcomes.

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“…The current rising necessity of organizational change is altering, through digital transformation, the way governments look at knowledge management practices to address social needs or improve service delivery effectively. Understanding and predicting these changes is extremely important for policymakers, government executives, researchers, and all those who prepare, devise, implement, or evaluate digital government decisions [4].…”

Section: Introductionmentioning

confidence: 99%

Digital Transformation and Knowledge Management in the Public Sector

et al. 2020

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Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citizen engagement and push for economic growth. During the last 10 years more countries have progressively begun to provide digital services to their citizens. Therefore, in order to address this development, the purpose of this paper is to analyze the evolution of the digital government literature in order to describe the aspects of digital transformation in the public sector and how it is related to knowledge management. In this study the methodology is quantitative and it is based on a review and a survey made with the main goal being the estimation from several collected data on how the digital transformation process in the Public Administration takes place and what its relationship is with knowledge management. The review study is based on articles found on Scopus database and it addresses the role that digital government research plays in the theory and practice of knowledge management. In the survey study, 54 employees working for the services of the two governmental areas of the Portuguese Ministry of the Environment were surveyed. The results show that the research on the theme is still at an exploratory stage due to the lack of studies relating digital government to knowledge management effectiveness in the public sector. The results also show that the success of digital government seems to be related with the quality of the organizations’ knowledge management, complementing each other for significant improvements in the public sector. In terms of originality, this study aims to contribute and stimulate data-driven discussions regarding the impacts of the digital transformation in the public sector and their relation with the implementation of knowledge management practices. The results offer insights into future research needs.

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Proposing a Value-Based Digital Government Model: Toward Broadening Sustainability and Public Participation

Cited by 21 publications

References 29 publications

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea

Digital Transformation and Knowledge Management in the Public Sector

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