Provision of mobile banking services from an actor–network perspective: Implications for convergence and standardization

Lee, Heejin; Harindranath, G.; Oh, Sae-Sook; Kim, Dong Jae

doi:10.1016/j.techfore.2014.02.007

Cited by 59 publications

(52 citation statements)

References 23 publications

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“…For instance, using m-banking helps customers to access a wide range of banking transactions (i.e. balance enquiries, fund transfers, payment of bills) without time and place restrictions (Lee et al, 2015;Lin, 2011;Lin, 2013). This, in turn, reduces the associated cost and time of launching such banking services, and accordingly, maximises the level of perceived usefulness in using m-banking (Alalwan et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

An integrated model for m-banking adoption in Saudi Arabia

Baabdullah

Alalwan

Rana

et al. 2019

IJBM

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Purpose-This study aims to identify and examine the most important factors that could predict the Saudi customer's continued intention towards adoption of mobile banking. Design/methodology/approach-The proposed conceptual model was based on the Technology Acceptance Model (TAM) and Task-Technology Fit (TTF) model. This is also expanded by considering two additional factors: perceived privacy and perceived security. By using a self-administered questionnaire, the data was collected from a convenience sample of Saudi banking customers from different parts of Saudi Arabia. Findings-The main results based on structural equation modelling analyses supported the impact of perceived privacy, perceived security, perceived usefulness, and task-technology fit on the customers' continued intention to use mobile banking. Research limitations/implications-The moderation influence of the demographic factors (i.e. age, gender, income level, educational level) was not tested. The data was also collected using a self-report questionnaire; however, it would be more accurate to utilise more statistics from the bank database about the users of m-banking. Originality/value-This study represents a worthy attempt to test such novel technology (mbanking) in the KSA where there is a scarcity of literature. A considerable theoretical contribution was also made by integrating the TTF model with the TAM in addition to consider privacy and security in one single model. Moreover, considering both perceived privacy and security in the current model creates an accurate picture about the adoption of mbanking especially as there are a limited number of m-banking studies that have considered privacy and security alongside the TTF model and TAM in the same model.

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Section: Introductionmentioning

confidence: 99%

An integrated model for m-banking adoption in Saudi Arabia

Baabdullah

Alalwan

Rana

et al. 2019

IJBM

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“…For them technology could offer best solutions. Lee et al [7] enlisted the key parameters for which the customers perceived mobile banking as a viable choice for their banking needs. Mobile banking, if perceived to be less risky [8] could potentially mitigate the geographical and institutional constraints faced by entrepreneurs especially in suburban towns of India.…”

Section: Introductionmentioning

confidence: 99%

Mobile Banking Choices of Entrepreneurs: A Unified Theory of Acceptance and Use of Technology (UTAUT) Perspective

Varma¹

2018

TEL

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This study applies the unified theory of acceptance and use of technology (UTAUT) to investigate the entrepreneurial usage of mobile banking services. The study was conducted during 2017-18 using a partial least squares-structural equation modeling technique. A sample of 206 entrepreneurs, from fourteen suburban towns in India, was studied. The study found that mobile banking intentions mediates the relationship between all three; effort expectancy and use behavior, performance expectancy and use behavior and social influence and use behavior. There was no gender-based difference between the banking behavior among the entrepreneurs. The study also validates the UTAUT theory in an emerging market context. These findings are significant as the entrepreneurial choices regarding mobile banking in emerging markets demands more research. Mobile phones have a deep penetration in the emerging markets and so its role in facilitating the banking needs of the entrepreneurs should be ascertained. The study also contributes to the methods by illustrating the use of importance performance map analysis (IPMA) in the UTAUT context.

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“…Notwithstanding along with these advantages, mobile banking has some demerits such loss of mobile phone and access to users' information and limit cover of banks at presenting services and etc. [1,2,3,4,5,6] III.…”

Section: Mobile Bankingmentioning

confidence: 99%

Developing a novel mobile banking software process architecture by deploying etom framework

2016

IJLTET

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-Nowadays, with the progress and influence of information technology in financial organizations, the major challenge is the ability to apply multiple knowledge and skills in an organizational process. Under such a perspective, the entity of bank should not be defined as a set of functional areas but a combination of complex processes that together can constitute the totality of the organization. The banks also require utilization and development of communication processes and customer service for successful development of end-to-end interactions. In this regard, the study of mobile banking processes in order to analyze the existing situation in this area and the recognition of its current position in banks is imperative using process architecture.Given that the eTOM1 framework as a process-driven framework plays an important role in supporting interactions with users and customers and upgrading existing processes in the organization. Using the eTOM framework in business to customers (B2C) and the combination of those together to provide convenient services to users may be widely deployed in mobile banking. As a result, it's attempted that by investigating mobile banking systems and using an eTOM framework, new process architecture will be provided so that small steps could be taken to achieve the goals of banks i.e. the quality of services and products offered to customers and their satisfaction and loyalty rate.

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Provision of mobile banking services from an actor–network perspective: Implications for convergence and standardization

Cited by 59 publications

References 23 publications

An integrated model for m-banking adoption in Saudi Arabia

An integrated model for m-banking adoption in Saudi Arabia

Mobile Banking Choices of Entrepreneurs: A Unified Theory of Acceptance and Use of Technology (UTAUT) Perspective

Developing a novel mobile banking software process architecture by deploying etom framework

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