“…Abdullah and Jian (2020) state that a contextual research methodology can be adopted due to the lack of adequate techniques for interpreting universal design at shopping malls. Furthermore, they identify the following parameters for assessment of universal design: (a) stairs, (b) ramps, (c) escalators, (d) path of travel, (e) hallways, (f) elevators, (g) escalators, (h) doors' appearance, (i) maneuvering space, (j) architectural wayfinding, (k) graphical wayfinding, (l) service desks, (m) waiting areas, and (n) restrooms [27]. Adewale et al (2022) explain the importance of perceptible information in the design of shopping malls [28].…”