2009
DOI: 10.2166/wp.2009.032
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Public accountability and performance of two border water utilities

Abstract: We analyze the performance of two water utilities located at the USA-Mexico border with a focus on public accountabihty. We evaluate selected performance indicators and explain how public accountability mechanisms can be associated with those outcomes. We find strong hierarchical accoiiniability relationships between policymakers and water services providers but weak feedback mechanisms from customers to policymakers; moreover, structural barriers to political accountability resulting in weak accountability me… Show more

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Cited by 6 publications
(1 citation statement)
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“…The Principal-Agent theory has been a long-standing framework within the public administration literature (Aguilar-Benitez & Jean-Daniel, 2010). Analysis and evaluation of accountability require a specification of who is (or is supposed to be) accountable to whom (Gailmard, 2012).…”
Section: Principal-agent Theory Within the Broader Framework Of Accoumentioning
confidence: 99%
“…The Principal-Agent theory has been a long-standing framework within the public administration literature (Aguilar-Benitez & Jean-Daniel, 2010). Analysis and evaluation of accountability require a specification of who is (or is supposed to be) accountable to whom (Gailmard, 2012).…”
Section: Principal-agent Theory Within the Broader Framework Of Accoumentioning
confidence: 99%