Public libraries and the social web: a review and analysis of the existing literature

Choi, Namjoo; Harper, Lindsey

doi:10.1108/jd-04-2019-0073

Cited by 7 publications

(43 citation statements)

References 27 publications

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“…In addition, social media, which was highly ranked recently, would be among those emerging topics that LIS educators should pay more attention to. In library communities, social media has become one of the important marketing and communication channels (Choi and Harper, 2020), and accordingly, it can be an important topic to be covered in LIS education. In LIS, there has already been a discussion on the potential integration of social media into library science curriculum (Simons et al ., 2016).…”

Section: Discussionmentioning

confidence: 99%

Data mining topics in the discipline of library and information science: analysis of influential terms and Dirichlet multinomial regression topic model

You

Joo²,

Katsurai³

2022

AJIM

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PurposeThe purpose of this study is to explore to which extent data mining research would be associated with the library and information science (LIS) discipline. This study aims to identify data mining related subject terms and topics in representative LIS scholarly publications.Design/methodology/approachA large set of bibliographic records over 38,000 was collected from a scholarly database representing the fields of LIS and the data mining, respectively. A multitude of text mining techniques were applied to investigate prevailing subject terms and research topics, such as influential term analysis and Dirichlet multinomial regression topic modeling.FindingsThe findings of this study revealed the relationship between the LIS and data mining research domains. Various data mining method terms were observed in recent LIS publications, such as machine learning, artificial intelligence and neural networks. The topic modeling result identified prevailing data mining related research topics in LIS, such as machine learning, deep learning, big data and among others. In addition, this study investigated the trends of popular topics in LIS over time in the recent decade.Originality/valueThis investigation is one of a few studies that empirically investigated the relationships between the LIS and data mining research domains. Multiple text mining techniques were employed to delineate to which extent the two research domains would be associated with each other based on both at the term-level and topic-level analysis. Methodologically, the study identified influential terms in each domain using multiple feature selection indices. In addition, Dirichlet multinomial regression was applied to explore LIS topics in relation to data mining.

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Section: Discussionmentioning

confidence: 99%

Data mining topics in the discipline of library and information science: analysis of influential terms and Dirichlet multinomial regression topic model

You

Joo²,

Katsurai³

2022

AJIM

View full text Add to dashboard Cite

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“…While Twitter is the second most popular social networking site used by public libraries, following Facebook (OCLC, 2018), the Pew Research Center reports that the use of Twitter is growing among various populations as a means to receive news, connect with friends, and share information (Shearer and Gottfried, 2017). Despite this growth, researchers have focused less attention on public libraries’ use of Twitter as compared to Facebook (Choi and Harper, 2019). Nevertheless, Twitter is considered a useful social media platform for public libraries seeking to promote community engagement (Cavanagh, 2016).…”

Section: Introductionmentioning

confidence: 99%

A longitudinal comparison of public libraries’ posting activities on Twitter in April of 3 years, pre-, during, and post-COVID-19

Choi

Kim

2022

Journal of Librarianship and Information Science

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The purpose of the study was to observe how public libraries’ communication on Twitter has been changed before, during, and after the COVID-19 outbreak. A total of 40 active, public library Twitter accounts were used for data collection and analysis. The tweets examined were a combination of original tweets ( n = 2623) and retweets ( n = 666) posted from other Twitter accounts on the public libraries’ Twitter feeds. A content analysis scheme was used to analyze topical aspects of the tweets. The study found that public libraries were more active in communicating information on social media during the COVID-19 lockdown period. Promoting library events/programs, communicating library operations to patrons, and highlighting library resources for literacy are common in public libraries’ Twitter communication throughout the 3 years period. The study also observed strong associations between the content types of posts and the contextual aspects of the libraries, including an emergency situation such as the COVID-19 lockdown, the size of the population served by the library, and the state in which the library was located. In other words, the study provides evidence that public libraries use different communication strategies on Twitter depending on factors such as community emergencies, service population size, or geographic location. The results of this study illustrate that through social media usage, public libraries demonstrate their competence as public agencies in managing their services, as well as their commitment to the core value of information access and service provision to users, even in the face of unprecedented crises.

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“…Among social networking sites, Facebook is the most popular platform used by public libraries, followed by Twitter (OCLC, 2018). As such, less is reported about public libraries’ Twitter use compared to Facebook (Choi and Harper, 2019) and public libraries’ use of Twitter as a tool remains overlooked (VanScoy et al , 2018). To fill the gap in the existing literature, to contribute to an improved understanding of public libraries’ Twitter use and to help public libraries evolve their adoption of Twitter, additional research about Twitter use is necessary.…”

Section: Introductionmentioning

confidence: 99%

Public library Twitter use during the early period of the COVID-19 lockdown in the United States

Choi

Kim

2021

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Purpose The purpose of this study is to explore the Twitter use of public libraries during the early period of lockdown due to the COVID-19 pandemic to evaluate the focus of Twitter communication. Design/methodology/approach A total of 57 active, public library Twitter accounts were used for data collection and analysis. The tweets examined were a combination of original tweets (n = 1,465) and retweets (n = 516) posted from other Twitter accounts on the public libraries’ Twitter feeds. A content analysis scheme was developed to analyse topical aspects of the tweets. Findings The most frequent tweets were about library events, programmes and activities. However, there was a relatively low focus on sharing community information and addressing information related to the pandemic. The study suggests that public libraries could use Twitter to provide library resources and services to their patrons, whilst also acting as a virtual community centre safely keeping patrons engaged in the face of a global pandemic. By doing so, Twitter could be used as an integral part of promoting the mission of public libraries. Research limitations/implications The study examined a limited number of public libraries’ Twitter posts. Whilst the study carried out a random sampling of 10% of public libraries from the five states that had the highest COVID-19 cases in the month of April 2020, the study only examined tweets of 57 public libraries being active in posting. Thus, the findings of the study are not for generalizing. Practical implications The content scheme includes content types regarding library services and community information. The content category scheme is general to reflect themes of content during a normal time and any emergency. Thus, this framework could be helpful for the content development of public libraries in planning social media use. Originality/value The study used a new content analysis framework to examine both original tweets and retweets for information sharing of library services and community information. The approach of content analysis is distinctive to examine libraries’ communication trends on social media not only in normal times but also in times of crisis as well. The study also incorporated additional measures to assess Twitter practices including hashtags.

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Public libraries and the social web: a review and analysis of the existing literature

Cited by 7 publications

References 27 publications

Data mining topics in the discipline of library and information science: analysis of influential terms and Dirichlet multinomial regression topic model

Data mining topics in the discipline of library and information science: analysis of influential terms and Dirichlet multinomial regression topic model

A longitudinal comparison of public libraries’ posting activities on Twitter in April of 3 years, pre-, during, and post-COVID-19

Public library Twitter use during the early period of the COVID-19 lockdown in the United States

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