Public Sector Innovation for Europe: A Multinational Eight‐country Exploration of Citizens’ Perspectives

Abstract

This study presents a three-year effort to study public sector innovation in Europe from the viewpoint of the citizen. It examines a model of public sector innovation across a multinational sample of eight countries and 626 participants. The paper develops a theory of antecedents to and consequences of innovation in public administration as perceived by knowledgeable citizens and endusers. Participants were senior and mid-level managers of third sector organizations that work closely with citizens both as individuals and groups, and with public sector agencies in various domains. Structural Equation Modelling technique was used to examine two theoretical and fi ve alternative models. Major fi ndings that transcend national borders were found to be: (1) responsiveness, together with leadership and vision, are important antecedents of innovation in the public sector; (2) public sector innovation affects trust in and satisfaction with public administration; and (3) the effect of public sector innovation on trust and satisfaction is both direct and mediated by the image of public organizations. The paper ends with a discussion of the theoretical and practical implications for public administration theory, especially for public sector innovation in Europe, and with directions for future studies.

Innovation and motivation in public health professionals

“…The original components of innovativeness in the survey are summarised into different major blocks: market orientation -information generation and dissemination, and responsiveness -openness, risk taking, future orientation, creativity and pro-activeness, team spirit and connectedness, and expected outcomes of organisational innovativeness (at the individual level: commitment and work satisfaction; and at the organisational level: innovation performance, organisational performance and organisational learning). More details on PUBLIN surveys can be obtained from PUBLIN reports and have already been used in several publications [40][41][42]. All scales employed in the survey used 1 to 5 Lickert scales from 'definitely disagreement' to 'definitely agreement', unless otherwise indicated.…”

Small Steps that Matter: Incremental Learning, Slack Resources and Organizational Performance

“…When examined from a service user perspective (Ferlie, Hartley and Martin, ; Vigoda‐Gadot et al ., ), the quality of public services is expected to be the central performance metric. Given hospitals’ primary mission to cure ill or injured patients, quality, at the most basic level, consists in guaranteeing the survival of as many admitted patients as possible, that is, low mortality rates.…”

Inovação no setor público: análise da produção científica em periódicos nacionais e internacionais da área de administração

“…É nesse contexto que a inovação vem ganhando importância como tema estratégico para a administração pública (Mulgan e Albury, 2003;Walker, 2007;Vigoda-Gadot et al, 2008), fazendo com que cada vez mais estudos se dediquem à análise deste fenômeno de forma empírica. Embora crescente, Walker (2007) argumenta, porém, que a produção científica Rev.…”