Public service operational efficiency and blockchain – A case study of Companies House, UK

Shahaab, Ali; Khan, Imtiaz; Maude, Ross; Hewage, Chaminda; Wang, Yingli

doi:10.1016/j.giq.2022.101759

Cited by 26 publications

(18 citation statements)

References 56 publications

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“…Establishing the metrics for outcome evaluation: While business organizations have specific drivers to transform their operations so they can share resources among their part-ners to support customer related outcomes, public sector agencies are often challenged in establishing the metrics for transforming their operations to support citizens. For example, one of the studies that used blockchain technology to transform public sector operations used public sector theory to categorize dimensions of public value along improved administration and improved social value and chose improved administration as a metric for its transformation and validation (Shahaab et al 2023). One of the cases discussed in Section 5 (PHC) is currently reviewing how its current model of engaging participants using wearable technologies can be validated as social value metrics such as the wellness behavior by reducing obesity and hypertension using blockchain (Tanniru 2023).…”

Section: Limitations and Directions For Future Researchmentioning

confidence: 99%

A Conceptual Model to Share Resources and Align Goals: Building Blockchain Application to Support Care Continuity Outside a Hospital

Tanniru

Woo

Dutta

2023

JRFM

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The increased use of advanced technologies by consumers and hospitals is moving care closer to patients, and the challenge is one of how patient data can be shared with external care providers and patients. To support care continuity, patient data include both clinical data used by external care providers and non-clinical data used by social care providers. Care coordination of a patient outside a hospital requires peer-to-peer connectivity among a number of these clinical and social care providers, using a digital platform that aligns their goals and assigns their resource sharing responsibilities. With no single entity supporting such care coordination, most hospitals currently distribute this responsibility to several of its provider partners and patients. Such a division of responsibility with no real time feedback leads to discontinuous resource sharing, localized data analysis, and challenges in tailoring care to improve health outcomes. The goal of this paper is to propose a blockchain architecture model that uses a number of constructs for creating and assigning ownership to patient data so it can support peer-to-peer resource sharing and uses smart contracts to support goal alignment. Using two blockchain applications implemented in Hyperledger and illustrating their potential representation using the constructs in multi-chain, we develop a conceptual model for developing blockchain applications in general to support continuity of care. The generalizability of this model is illustrated by applying these constructs to four additional healthcare applications. Finally, we conclude the paper with a discussion of the limitations and directions for future research.

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Section: Limitations and Directions For Future Researchmentioning

confidence: 99%

A Conceptual Model to Share Resources and Align Goals: Building Blockchain Application to Support Care Continuity Outside a Hospital

Tanniru

Woo

Dutta

2023

JRFM

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“…Furthermore, blockchain's inability to safeguard against data from untrustworthy sources and its potential to store low-quality or inaccurate data have significant implications, particularly in government contexts where transparent data remain paramount (Clavin et al, 2020;Murphy et al, 2021). Additional barriers involve ensuring the accuracy of data provided by businesses and protecting user privacy, as intentional misinformation and vulnerability to privacy breaches are pressing concerns in the implementation of BCT (S. Alam et al, 2021;Alsaed et al, 2021;Shahaab et al, 2023).…”

Section: Technological Dimensionmentioning

confidence: 99%

“…This study unveils 14 factors that hinder organisational progress, with the organisational culture of resistance, limited support and participation from top management, and inadequate human resource capability emerging as the most prevalent issues, each mentioned in seven articles. (Baharmand et al, 2021;Danwar et al, 2022;Farooque et al, 2020;Luthra et al, 2022;Prux et al, 2021;Rana et al, 2022;Shahaab et al, 2023). Insufficient stakeholder engagement, weak leadership, and scepticism towards BCT further hinder progress (Alnafrah & Mouselli, 2021;Farooque et al, 2020;Jattan et al, 2020;Khan et al, 2022;Murphy et al, 2021).…”

Section: Organisational Dimensionmentioning

confidence: 99%

Unveiling Roadblocks and Mapping Solutions for Blockchain Adoption by Governments: A Systematic Literature Review

Setiawan Wibowo,

Yazid

2023

IJIKM

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Aim/Purpose: Blockchain technology (BCT) has emerged as a potential catalyst for transforming government institutions and services, yet the adoption of blockchain in governments faces various challenges, for which previous studies have yet to provide practical solutions. Background: This study aims to identify and analyse barriers, potential solutions, and their relations in implementing BC for governments through a systematic literature review (SLR). The authors grouped the challenges based on the Technology-Organisation-Environment (TOE) framework while exercising a thematic grouping for the solutions, followed by a comprehensive mapping to unveil the relationship between challenges and solutions. Methodology: This study employs the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 methodology, combined with the tollgate method, to improve the quality of selected articles. The authors further administer a three-level approach (open coding, axial coding, and selective coding) to analyse the challenges and solutions from the articles. Contribution: The authors argue that this study enriches the existing literature on BC adoption, particularly in the government context, by providing a comprehensive framework to analyse and address the unique challenges and solutions, thus contributing to the development of new theories and models for future research in BC adoption in government settings and fostering deeper exploration in the field. Findings: The authors have unveiled 40 adoption challenges categorised using the TOE framework. The most prevalent technological challenges include security concerns and integration & interoperability, while cultural resistance, lack of support and involvement, and employees’ capability hinder adoption at the organisational level. Notably, the environmental dimension lacks legal and standard frameworks. The study further unveils 28 potential solutions, encompassing legal frameworks, security and privacy measures, collaboration and governance, technological readiness and infrastructure, and strategic planning and adoption. The authors of the study have further mapped the solutions to the identified challenges, revealing that the establishment of legal frameworks stands out as the most comprehensive solution. Recommendations for Practitioners: Our findings provide a big picture regarding BC adoption for governments around the globe. This study charts the problems commonly encountered by government agencies and presents proven solutions in their wake. The authors endeavour practitioners, particularly those in governments, to embrace our findings as the cornerstone of BC/BCT adoption. These insights can aid practitioners in identifying existing or potential obstacles in adopting BC, pinpointing success factors, and formulating strategies tailored to their organisations. Recommendation for Researchers: Researchers could extend this study by making an in-depth analysis of challenges or solutions in specific types of countries, such as developed and developing countries, as the authors believe this approach would yield more insights. Researchers could also test, validate, and verify the mapping in this study to improve the quality of the study further and thus can be a great aid for governments to adopt BC/BCT fully. Impact on Society: This study provides a comprehensive exploration of BC adoption in the government context, offering detailed explanations and valuable insights that hold significant value for government policymakers and decision-makers, serving as a bedrock for successful implementation by addressing roadblocks and emphasising the importance of establishing a supportive culture and structure, engaging stakeholders, and addressing security and privacy concerns, ultimately enhancing the efficiency and effectiveness of BC adoption in government institutions and services. Future Research: Future research should address the limitations identified in this study by expanding the scope of the literature search to include previously inaccessible sources and exploring alternative frameworks to capture dynamic changes and contextual factors in BC adoption. Additionally, rigorous scrutiny, review, and testing are essential to establish the practical and theoretical validity of the identified solutions, while in-depth analyses of country-specific and regional challenges will provide valuable insights into the unique considerations faced by different governments.

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“…It provides a secure and trusted infrastructure for transactions between unfamiliar parties without central authority by establishing a distributed ledger (Nakamoto, 2008). In the recent years, blockchain has gradually expanded its technical base to support various businesses, such as voting systems (Mosley et al, 2022), lease contracts (Hewa et al, 2021), insurance (Chondrogiannis et al, 2022), government services (Shahaab et al, 2023), and the application of blockchain in the financial sector is particularly worthy of attention.…”

Section: Introductionmentioning

confidence: 99%

Blockchain and Bank Lending Behavior: A Theoretical Analysis

Wang

2023

Sage Open

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The application of blockchain technology in the financial industry has become the focus of global attention; thus, the traditional credit business of commercial banks faces unprecedented opportunities and challenges. Based on the theoretical analysis, this study systematically examines the dynamic impact of blockchain on the lending behavior of commercial banks. The results indicate that, in the case of interest rate marketization, the blockchain expands bank credit through the mechanism of “reducing management costs”; in the case that interest rates have not yet been marketized, the blockchain can also increase bank lending through the channel of “correcting the price of funds” by narrowing the difference between the market equilibrium and the bank deposit interest rate. The results are of great significance for a deeper understanding of the impact and mechanism of blockchain on bank credit. JEL codes: G21; O31; O33

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Public service operational efficiency and blockchain – A case study of Companies House, UK

Cited by 26 publications

References 56 publications

A Conceptual Model to Share Resources and Align Goals: Building Blockchain Application to Support Care Continuity Outside a Hospital

A Conceptual Model to Share Resources and Align Goals: Building Blockchain Application to Support Care Continuity Outside a Hospital

Unveiling Roadblocks and Mapping Solutions for Blockchain Adoption by Governments: A Systematic Literature Review

Blockchain and Bank Lending Behavior: A Theoretical Analysis

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