Public Service Performance and Public Trust in Government --  An Indonesian Case Study

Susanti, Gita; Halwatiah, Siti; Rukmana, Novayanti Sopia; Yani, Andi Ahmad; Hidayat, Andi; Suherman, Ahmad

doi:10.2991/icas-17.2017.20

Cited by 2 publications

(1 citation statement)

References 10 publications

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“…Basically, efforts to overcome the disaster must be done by all parties, including the community. Government runs bureaucracy and provides public services, and community's a target group of government's policy and services [28]. As a common hydrometeorological hazard that occurs in all regions in the worlds, floods and drought are naturally impossible to prevent.…”

Section: Public Acceptancementioning

confidence: 99%

Public risk perception and public acceptance of the existing flood and drought mitigation measure in Bandung city

Asmara

Sagala

Azhari³

et al. 2022

IOP Conf. Ser.: Earth Environ. Sci.

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Flood and drought are hydrometeorological hazard that annually occurred in Bandung City. This problem occurs due to static natural conditions such as geographical, topographical conditions, as well as dynamic natural conditions such as climatological matters that are exacerbated by climate change and human activities. Flood and drought risk management in urban areas generally emphasizes physical development by ignoring various social dimensions. Therefore, this research aims to understand people’s knowledge and attitudes towards disasters, represented by the public risk perception towards flooding and drought, as well as public acceptance of the existing programs that have been provided by the municipality. To identify public risk perception and their acceptance of existing programs use statistical descriptive methods. While the data collection use questionnaire with 99 samples. This research shows the affected communities can assess the risks, emotion, and expectation for the future risk, and the implemented program by municipality is mostly accepted by the community. Public risk perception and public acceptance of a program are prominent factors that determine the success or failure of a program by ensuring the compatibility of the program and the community. Thus, this research is critical to give the public perspective on implementing a community-based disaster mitigation program.

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Section: Public Acceptancementioning

confidence: 99%

Public risk perception and public acceptance of the existing flood and drought mitigation measure in Bandung city

Asmara

Sagala

Azhari³

et al. 2022

IOP Conf. Ser.: Earth Environ. Sci.

View full text Add to dashboard Cite

show abstract

The roles of accountability and transparency on public trust in the village governments: The intervening role of COVID-19 handling services quality

Pratolo

Sofyani

Maulidini

2022

Cogent Business & Management

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This study aims to examine the relationship between accountability and transparency during the COVID-19 pandemic towards public trust in village governments through the quality of COVID-19 handling services as an intervening variable. This research was conducted among village governments in the Yogyakarta Special Region Province, Indonesia. The data were collected by distributing survey questionnaires, with 116 village governments participating in this study. Respondents in this study were represented by two groups, where village officials measured accountability and transparency practices, while members of the Village Representative Council measured the quality of COVID-19 handling services and public trust variables. Partial Least Square (PLS) was then used to test the hypotheses. The results showed that accountability for managing the COVID-19 response budget only had an indirect positive relationship with public trust through the quality of COVID-19 handling services. Meanwhile, the direct relationship between accountability and trust was negatively significant. Furthermore, transparency in the management of the COVID-19 response budget was not associated with the public trust, either directly or indirectly.

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Public Service Performance and Public Trust in Government -- An Indonesian Case Study

Cited by 2 publications

References 10 publications

Public risk perception and public acceptance of the existing flood and drought mitigation measure in Bandung city

Public risk perception and public acceptance of the existing flood and drought mitigation measure in Bandung city

The roles of accountability and transparency on public trust in the village governments: The intervening role of COVID-19 handling services quality

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