Public Value Co-Creation in Living Labs—Results from Three Case Studies

Abstract

Living Labs—innovation units established to introduce new methods and approaches into public sector organizations—have received a lot of attention as methods for experimentation and open innovation practices in public sector organizations. However, little is known so far about how they co-create public value and which conditions influence these co-creation practices. Therefore, the research questions are: which organizational factors influence the process of public value co-creation and which outcomes and values are produced as a result? The research questions were answered by employing a qualitative research approach conducting semi-structured interviews with employees and participants of three living labs in Germany and Austria. The results show top-level support and lab leadership as the most important context factors. Living labs produce tangible and intangible outcomes. The tangible outcomes are the products developed within the lab, and the intangible outcomes are created by the interaction between the lab’s participants. The main contributions are twofold: first, context factors are identified that lead to the success of co-creation processes within living labs. Second, the study contributes to the literature on public value because it is shown that participation in living labs itself leads to added value in addition to the tangible and intangible outcomes.

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

“…Web of Science 426 (((((TI=("co-creat*" OR "co-creat*" OR "coproduc*" OR "co-produc*" OR "co-deliver*" OR "co-implement*" OR "co-plan*" OR "co-evaluat*" OR "co-assesment*" OR "co-monitor*") AND TI=("egov*" OR "e-gov*" OR "digital trans*" OR "digital govern*" OR digital OR "electronic gov*" OR "e-service*" OR "ICT*" OR "information and communication tech*" OR "tech*" OR "online" OR "m-gov*" OR "smart" OR "open govern*") AND TI=("public sector*" OR "public service*" OR "public administration*" OR "PSO*" OR "govern*" OR "public org*")))))) OR (((((AB=("co-creat*" OR "co-creat*" OR "coproduc*" OR "co-produc*" OR "co-deliver*" OR "co-implement*" OR "co-plan*" OR "co-evaluat*" OR "co-assesment*" OR "co-monitor*") AND AB=("egov*" OR "e-gov*" OR "digital trans*" OR "digital govern*" OR digital OR "electronic gov*" OR "e-service*" OR "ICT*" OR "tech*" OR "online" OR "m-gov*" OR "smart" OR "open govern*") AND AB=("public sector*" OR "public service*" OR "public administration*" OR "PSO*" OR "govern*" OR "public org*")))))) Indexes= SSCI, ESCI Timespan=All years Language=English Type of document=Article, Early Access Notes 1 Scholars such as Alford (2016) and Osborne et al (2016) discuss the co-creation of 'public value', which Moore (1995), representative of this line of thought, refers to as an appraisal "on behalf of the public" of the outcome of public service provision. In this context, public value co-creation particularly refers to "a way to capture direct and indirect effects of the interaction between a public sector organization and its environment" (Haug and Mergel 2021).…”

Laboratórios de inovação em governo como intermediadores de problemas públicos na América Latina

“…O estabelecimento dessas iniciativas em contexto internacional revela a proliferação de variadas nomenclaturas e perspectivas de relacionamento perante o próprio governo, as organizações do setor público em geral e a sociedade (Williamson, 2015b;McGann et al, 2018), delineando semelhanças e diferenças de enfoque de atuação e de organização (Schuurman & Tõnurist, 2017). Observa-se o estabelecimento de laboratórios de inovação social (Joy, Shields, & Cheng, 2019); de laboratórios de inovação cidadã (Pascale & Resina, 2020); dos que atendem por living labs (Gascó, 2017;Cardullo, Kitchin, & Di Feliciantonio, 2018;Criado et al, 2021;Fuglsang, Hansen, Mergel, & Røhnebaek, 2021;Haug & Mergel, 2021); city labs (Capdevila, 2015;Scholl & Kemp, 2016); de laboratórios de políticas (Williamson, 2014(Williamson, , 2015aWhicher & Crick, 2019;Olejniczak, Borkowska-Waszak, Domaradzka-Widła, & Park, 2020;Lewis, 2021); e de LIG (Ramírez-Alujas, 2016; Criado et al, 2017;UNDP, 2017;Rodríguez & Grandinetti, 2018;Ferreira & Botero, 2020;Sano, 2020).…”

A Living Lab Approach towards Promoting Innovation

“…Living Labs have undergone transformational processes during the last years by introducing new methods and approaches, especially in public sector organizations. In (Haug et al, 2021) and in (Mačiulienė et al, 2020), the factors that influence the process of co-creation of public values and what are the expected results are studied.…”