“…The results showed that the main inhibiting factors of good communication are, first of all, personal characteristics such as fear, low self-confidence, anxiety, level of literacy, previous experiences and, on the other hand, lack of communication skills, empathy, inability to set boundaries, listening skills, and the environment. (10) The results also show that the use of good communication has not only a positive impact on patients, but also on health professionals, making them satisfied at work, less exposed to stress, which has a strong impact on health. Job satisfaction and leadership style are closely related.…”