The requirement of Severe Acute Respiratory Syndrome Corona Virus-2 (SARS CoV-2) testing particularly with Polymerase Chain Reaction (RT-PCR) technology grow-up in line with the enhancement of Covid-19 pandemic. RT-PCR made a pivotal role in SARS-CoV-2 testing, although it is not suitable for high density people and scarcity of resources like Indonesia. This study aims to investigating and capturing the patient's complaint related to the backward of RT-PCR i.e. time consumable compare to point-of-care (POC) test. Method: A cross-sectional online survey study had been executed to 174 Indonesia participants in August 2020. The 112 participants involved in this study after exclusion criteria and data cleaning. We investigated the patient's experience of SARS-CoV-2 testing from registration, specimen sampling, and receive the results. Collected data were analyzed with proportion descriptive analytics to capturing the time-related attribute of testing. Result: Participants in this study were 43.2% less than 31 years old, 43.9% examined at government hospitals, and 73.5% stay in Greater Jakarta. A 50% of participants stated satisfied to the whole RT-PCR from registration to results, 51.5% satisfy to registration process, and 57.6% satisfy to the specimen sampling process. Even though a half of participants had satisficing experience in RT-PCR, time-related service attributes under performance i.e. registration service time exceed to 5 minutes (30%), swab sampling 1-3 minutes (49.2%), and registration to result received exceed to 3 days (47%). Based on study result, this paper discusses particularly on the lack of time-related services attributes that impact to lack of epidemiological value. RT-PCR had proofed as time consumable SARS-CoV-2 testing with RT-PCR technology. Most of long time contributed by idle time between pre-analytic to analytic and postanalytic. In this study SARS-CoV-2 testing with RT-PCR had proofed as time consumable Covid-19 testing. Most of long time contributed by idle time between pre-analytic to analytic and post-analytic. It should perform study to deeply investigate the idle time between processes.