Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture

Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa

doi:10.1108/ijqss-02-2017-0008

Cited by 23 publications

(29 citation statements)

References 24 publications

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“…As the majority of developed countries faces changing transition towards older population structure, it has to be reflected also in organisations and the organisational culture (Kubíčková et al 2018). Cronemyr et al (2017) indicate the need for a tool that measures not only the quality values but also behaviour that supports or obstructs the quality culture. They suggest how a measuring tool which measures quality culture can be designed and structured in Swedish conditions.…”

Section: Literature Reviewmentioning

confidence: 99%

Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0

et al. 2019

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The concept of Industry 4.0 means a new paradigm of modern manufacturing. This phenomenon requires continuous innovation processes and technological development from each enterprise. Traditional concepts of quality must absorb changes and prepare themselves for new challenges. The studies linked to successful adaptation to Industry 4.0 focus mostly on technical dimensions and forget the impact of organisational culture. One should, however, remember that quality culture plays a crucial role in the organisational culture of manufacturing enterprises with elements of quality management implemented. Developed quality cultures support the innovation environment, which is why it is necessary for the enterprises to identify the current level of their quality culture and detect significant factors that differentiate individual quality cultures and focus on them. Given this fact, the aim of the paper is to analyse the typical cultures and quality concepts and to detect the factors that differentiate individual quality cultures in Slovakia. We use data from our own survey; dependences were indicated by means of correspondence analysis and the test of proportion. The improvement and assurance of quality, the use of information and the overall effectiveness are significant factors detected by the discriminant analysis. The conclusions of the survey may be used by scientific researchers but especially by manufacturing enterprises interested in quality which are coming to terms with the era of Industry 4.0.

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Section: Literature Reviewmentioning

confidence: 99%

Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0

et al. 2019

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“…At the same time, TQM practices result as manifestations of the culture (Prajago & McDermott, 2005). Specifically, the behaviours in an organisation in relation to the values mentioned above have been used as a means to explain and diagnose a quality culture (Cronemyr, Bäckström, & Rönnbäck, 2017). Bortolotti, Boscari, and Danese (2015) showed that successful organisational culture in lean plants had higher institutional collectivism, a humane orientation, future orientation and a lower level of assertiveness.…”

Section: Organisational Culturementioning

confidence: 99%

Creating a culture for sustainability and quality – a lean-inspired way of working

Lagrosen

2019

Total Quality Management & Business Excellence

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Even though much research has been carried out regarding various sustainability issues, the research into cultural aspects of sustainability and quality is very limited. The purpose of this study is to explore the culture of an award-winning company that is successfully working with sustainability and quality. The ambition is to contribute to the development of sustainable quality management. In order to identify and describe their ways of working, a case study was carried out at Sky Factory, an awardwinning innovative manufacturing company which utilises Lean principles. In-depth interviews were performed with the CEO and a number of employees focusing on exploring their way of working as well as their value base, attitudes and practices regarding quality and sustainability. The data collection also included document studies and observation. The research was inductive, based on the Grounded Theory methodology and the data was analysed with the constant comparative technique. The analysis revealed a set of categories in the form of dimensions which, combined with theory, resulted in a tentative framework. One limitation is that the study only included a single company, which may limit the possibilities for generalisation. Nonetheless, the dimensions that were identified and the framework that integrates them should be useful as a vantage point for further research.

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“…One of the main streams of research in this school is an investigation into quality culture, focusing on identifying and fostering the culture appropriate for QM (e.g. Kanji and Yui, 1997;Dellana and Hauser, 1999;Harvey and Stensaker, 2008;Cronemyr et al, 2017). The second view tends to a 'pluralist' point of view, and supports the idea of a multidimensional relationship between QM and culture in which different cultural characteristics are associated with different elements of QM (e.g.…”

Section: Quality Management In Cross-cultural Settingsmentioning

confidence: 99%

Managing Quality in Cross-cultural Settings

Wangwacharakul

2020

Linköping Studies in Science and Technology. Dissertations

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As companies become multinational with subsidiaries in different countries and global customers, they face challenges in managing quality related to cultural diversity. During the past decades, cross-cultural quality management research has emerged, aiming to understand the link between culture and quality management, and to provide support for quality management in different cultural contexts. This research field becomes increasingly important considering global industries of today. Nevertheless, the first standpoint in identifying challenges in cross-cultural quality management in multinational companies remains to be an open question. This also leads to the need for developing an instrument to understand cultural diversity in quality management, from both an internal perspective related to employees and an external perspective related to customers. This thesis aims to provide an insight into managing quality in cross-cultural settings, focusing on both multinational companies and companies having global customers. Three studies have been conducted combining qualitative and quantitative research methods. First, case studies were employed to explore the research field and identify challenges in managing quality related to national cultural diversity in multinational companies. The second study developed an instrument based on anchoring vignettes survey to understand cultural diversity in quality management and applied it in two settings. The third study combined an interview-based study with a case study using mixed methods to further investigate and consolidate the results gained from the first two studies, leading to the suggestion of possible strategies to manage quality in multinational companies.

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Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture

Cited by 23 publications

References 24 publications

Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0

Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0

Creating a culture for sustainability and quality – a lean-inspired way of working

Managing Quality in Cross-cultural Settings

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