Quality evaluation of web sites: A comparative study of some Multiple Criteria Decision Making methods

Rekik, Rim; Kallel, Ilhem; Alimi, Adel M.

doi:10.1109/isda.2015.7489183

Cited by 7 publications

(3 citation statements)

References 17 publications

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“…MCDA reviews with a focus on website quality were performed by Rekik et al (2015) and . In addition to this, Nagpal et al (2017) conducted a review of the current trends in usability evaluation methods.…”

Section: Overview Of Multi-criteria Decision-making Methodsmentioning

confidence: 99%

“…Existing studies focused mainly on website quality using the MCDM approach and did not adopt a comprehensive literature review in the studies (Rekik, Kallel, Casillas, & Alimi, 2016;Rekik, Kallell, & Alimi, 2015). Others focused on a particular type of MCDM methodology (Asemi et al, 2013;Behzadian, Kazemzadeh, Albadvi, & Aghdasi, 2010;Govindan & Jepsen, 2015;Mardani, Zavadskas, & Govindan, 2016).…”

Section: Introductionmentioning

confidence: 99%

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Multi-Criteria Decision-Making Based Approaches in Website Quality and Usability Evaluation: A Systematic Review

Adepoju

Oyefolahan

Abdullahi

et al. 2020

Journal of Information and Communication Technology

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Websites are important in every organisation and tremendous effort is made to design websites that not only look and feel good, but are usable and of high quality. Nevertheless, one critical task is how to evaluate these websites to ensure that users are satisfied with its quality and usability. Although a variety of methods and approaches have been proposed, there is currently an increase in research efforts to model website quality and usability evaluation from the point of view of decision-makers which existing methods do not handle. Thus, this has led to the application of multi-criteria decision-making (MCDM) approaches in the evaluation of websites to handle complexity in decision-making. This paper, therefore, provides a review of the various MCDM methods that have been used in the usability and quality evaluation of websites. The search strategy which was adopted identified a total of 63 published articles in peer-

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Section: Overview Of Multi-criteria Decision-making Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Multi-Criteria Decision-Making Based Approaches in Website Quality and Usability Evaluation: A Systematic Review

Adepoju

Oyefolahan

Abdullahi

et al. 2020

Journal of Information and Communication Technology

View full text Add to dashboard Cite

show abstract

“…Additionally, within this group we find mathematical models for decision making with multiple, hybrid, intuitive or fuzzy criteria (Anusha, 2014). By employing criteria at different, unconnected, levels, these models establish a hierarchy of evaluable factors (Rekik et al, 2015). They are used, among other applications, to weight user responses and generate indices of satisfaction or purchase intention.…”

Section: Introductionmentioning

confidence: 99%

Website quality evaluation: a model for developing comprehensive assessment instruments based on key quality factors

Morales-Vargas

Pedraza-Jiménez

Codina

2023

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PurposeThe field of website quality evaluation attracts the interest of a range of disciplines, each bringing its own particular perspective to bear. This study aims to identify the main characteristics – methods, techniques and tools – of the instruments of evaluation described in this literature, with a specific concern for the factors analysed, and based on these, a multipurpose model is proposed for the development of new comprehensive instruments.Design/methodology/approachFollowing a systematic bibliographic review, 305 publications on website quality are examined, the field's leading authors, their disciplines of origin and the sectors to which the websites being assessed belong are identified, and the methods they employ characterised.FindingsEvaluations of website quality tend to be conducted with one of three primary focuses: strategic, functional or experiential. The technique of expert analysis predominates over user studies and most of the instruments examined classify the characteristics to be evaluated – for example, usability and content – into factors that operate at different levels, albeit that there is little agreement on the names used in referring to them.Originality/valueBased on the factors detected in the 50 most cited works, a model is developed that classifies these factors into 13 dimensions and more than 120 general parameters. The resulting model provides a comprehensive evaluation framework and constitutes an initial step towards a shared conceptualization of the discipline of website quality.

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Assessing web sites quality: A systematic literature review by text and association rules mining

Rekik

Kallel

Casillas

et al. 2018

International Journal of Information Management

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Quality evaluation of web sites: A comparative study of some Multiple Criteria Decision Making methods

Cited by 7 publications

References 17 publications

Multi-Criteria Decision-Making Based Approaches in Website Quality and Usability Evaluation: A Systematic Review

Multi-Criteria Decision-Making Based Approaches in Website Quality and Usability Evaluation: A Systematic Review

Website quality evaluation: a model for developing comprehensive assessment instruments based on key quality factors

Assessing web sites quality: A systematic literature review by text and association rules mining

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