Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system

Lee, Yu-Cheng; Sheu, Liang-Chyau; Tsou, Yuan-Gan

doi:10.1016/j.cie.2007.11.014

Cited by 128 publications

(50 citation statements)

References 23 publications

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“…On the questionnaire each question has two parts: How do you feel if that feature is present in the product, and how do you feel if that feature is not present in the product? To each part of the question, the customer respondents can answer in one of five different ways, as seen in Table 7 [47,48]. Based on the responses to the two questions in Table 7, the product-adapted customer requirements (ACRs) can be classified into one of the six categories just as listed in Table 8 [47].…”

Section: Product Behavioral Adaptabilitymentioning

confidence: 99%

A structure-based approach to evaluation product adaptability in adaptable design

et al. 2011

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Adaptable design, as a new design paradigm, involves creating designs and products that can be easily changed to satisfy different requirements. In this paper, two types of product adaptability are proposed as essential adaptability and behavioral adaptability, and through measuring which respectively a model for product adaptability evaluation is developed. The essential adaptability evaluation proceeds with analyzing the independencies of function requirements and function modules firstly based on axiomatic design, and measuring the adaptability of interfaces secondly with three indices. The behavioral adaptability reflected by the performance of adaptable requirements after adaptation is measured based on Kano model. At last, the effectiveness of the proposed method is demonstrated by an illustrative example of the motherboard of a personal computer. The results show that the method can evaluate and reveal the adaptability of a product in essence, and is of directive significance to improving design and innovative design.

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Section: Product Behavioral Adaptabilitymentioning

confidence: 99%

A structure-based approach to evaluation product adaptability in adaptable design

et al. 2011

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“…The effective combination method helps companies to allocate limited resources to products or service attributes that can effectively improving customer satisfaction [25]. Lee (2008) combined the Kano model with QFD for the product life cycle design process to improve customer satisfaction in product design [26]. Domestic scholars Li (2007) and Duan (2008) also proposed approaches for integrating QFD and Kano model from different perspectives.…”

Section: Abstract Comparison Analysismentioning

confidence: 99%

Future Direction and Visual Analysis of Kano Model: A Literature Review

Meng¹,

Dong²

2018

JSSM

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“…The field of QFD covers a wide variety of topics, which include models, approaches, methodologies and application in manufacturing systems [28][29][30][31][32][33][34][35][36][37][38]. What follows is a review of a number of articles in different areas.…”

Section: Qfd Historical Developmentmentioning

confidence: 99%

Manufacturing Quality Function Deployment: Literature Review and Future Trends

Oke

2013

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Abstract.A comprehensive review of the Quality Function Deployment (QFD) literature is made using extensive survey as a methodology. The most important results of the study are: (i) QFD modelling and applications are one-sided; prioritisation of technical attributes only maximise customer satisfaction without considering cost incurred (ii) we are still missing considerable knowledge about neural networks for predicting improvement measures in customer satisfaction (iii) further exploration of the subsequent phases (process planning and production planning) of QFD is needed (iv) more decision support systems are needed to automate QFD (v) feedbacks from customers are not accounted for in current studies.Keywords: QFD, literature review, house of quality, voice of the customer, customer satisfaction, improvement.

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Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system

Cited by 128 publications

References 23 publications

A structure-based approach to evaluation product adaptability in adaptable design

A structure-based approach to evaluation product adaptability in adaptable design

Future Direction and Visual Analysis of Kano Model: A Literature Review

Manufacturing Quality Function Deployment: Literature Review and Future Trends

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