Quality Function Deployment (
            <scp>QFD</scp>
            )

Hauser, John R.; Griffin, Abbie; Klein, Robert; Katz, Gerald M.; Gaskin, Steven P.

doi:10.1002/9781444316568.wiem05023

Cited by 22 publications

(11 citation statements)

References 3 publications

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“…The first matrix is called the House of Quality (HOQ). These matrices relate customer wants and needs to an extensive set of product features [5].…”

Section: Literaturementioning

confidence: 99%

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Wahjoedi¹

2022

World J. Adv. Res. Rev.

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This paper explores how the quality function deployment (QFD) is used to translate customer needs into technical parameters that will be controlled in the process and ultimately can produce products as customers expect. This research through field observations and brainstorming with representative employees to create house of quality and set recommendation actions. With strong support and commitment to complete actions, resulting in better product quality that shows a gradual shift in product quality from grade B to grade A means that operations are more reliable. Through QFD, it will be known what customers really want, which is the most important customer needs, what can be controlled in meeting customer needs so that customer needs can be met. This paper suggests several approaches and actions that can be of high value especially in the woodworking industries.

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“…The first matrix is called the House of Quality (HOQ). These matrices relate customer wants and needs to an extensive set of product features [5].…”

Section: Literaturementioning

confidence: 99%

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Wahjoedi¹

2022

World J. Adv. Res. Rev.

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“…Although some of these studies involved stakeholders' opinions, such involvement was not integrated into the design process in a systematic and ordered way. One of the most popular methods known for involving stakeholder requirements is the quality function deployment (QFD) method, also known as the House of Quality (HoQ) [13, 14]. This method, developed by Toyota in the early Sixties, translates the customer requirements into appropriate technical specifications.…”

Section: Introductionmentioning

confidence: 99%

Functional and Spatial Design of Emergency Departments Using Quality Function Deployment

Abdelsamad

Rushdi

Tawfik

2018

Journal of Healthcare Engineering

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Inadequate design of emergency departments (EDs) is a major cause of crowding, increased length of stay, and higher mortality. The main reason behind this inadequacy is the lack of stakeholders' involvement in the design process. This work reports and analyzes the results of a large survey of the requirements of ED stakeholders. It then compares these requirements with existing designs on the one hand and international standards on the other. Further, we propose a new hybrid design which combines the requirements of both the stakeholders and international standards using quality function deployment (QFD), also known as the House of Quality, method. The proposed method was used to assess two existing EDs located in two countries. The analysis of the survey responses showed certain discrepancies between stakeholder requirements and the existing designs such as the absence of an initial admission unit and insufficient space of the treatment unit. The results showed a strong correlation between the QFD-based design and stakeholder requirements (r = 0.92 for ED1 and r = 0.93 for ED2) which is attributed to the incorporation of stakeholders' opinions into the QFD method. The new design was also positively correlated to the international standards (r = 0.94 for ED1 and r = 0.91 for ED2). Our findings suggest that international design standards should be based on more structured methods for incorporating stakeholders' views and that a certain degree of difference should be allowed depending on the region in which the hospital is located to reflect both cultural and environmental differences.

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“…• DMAIC in Statistical Process Control -navedeni pojmi so vsebinsko širši kot metode in se lahko klasificirajo kot pristop, vrsta pristopa ali metodologija (Vanli in del Castillo, 2015); • QFD, Control Chart, Histogram in Scatter Diagram -uporabljajo se v fazah »priprava na izboljšavo« in »validacija« ter so podpora metodam in tehnikam za izboljševanje poslovnih procesov vendar niso namenjene iskanju predlogov za izboljšave (Hauser et. al., (2010); • Kanban -uporablja se kot metodološka rešitev oziroma je posledica načina realizacije predloga izboljšave (Gálová et.…”

Section: Rezultati Raziskaveunclassified

40th International Conference on Organizational Science Development Values Competencies and Changes in Organizations

Maletič¹,

Lovrenčić²,

Gubeljak³

et al. 2021

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The four decades of the International Scientific Conference on the Development of Organizational Sciences are a period that brought together the academic and professional public, students, esteemed guests. The time and space are fundamental components of human life. The time of the epidemic introduces uncertainty among the people. That is why the individual of today together with the whole society, can set the building blocks for the social interweaving of society, as we are used to. We are an organization of people. Relationships between employees in organizations are the starting point for guidelines for the development of organizational sciences. This year’s conference is entitled “Values, Competencies and Changes in Organizations”. We’ll focus on the individual and the organization, which with common values co-create the integration and progress of the society. An individual who’ll cope with changes in the organizational view and the wider society with the proper competence frame. Precisely because of the many changes that have befallen us as a society, the international conference calls for the exchange of views, opinions and, above all, scientific views on the development of organizations in the future. They will definitely be people. There will also be information and processes. All that binds and connects us for decades and will unite us in the common fight against today’s epidemiological situation. The challenge is not as great as our ideas and views for the organization and society of tomorrow.

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Quality Function Deployment ( QFD )

Cited by 22 publications

References 3 publications

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Functional and Spatial Design of Emergency Departments Using Quality Function Deployment

40th International Conference on Organizational Science Development Values Competencies and Changes in Organizations

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