Quality of dental care: the view of regular attenders

Goedhart, Hazel; Eijkman, M.A.J.; Horst, G. ter

doi:10.1111/j.1600-0528.1996.tb00808.x

Cited by 27 publications

(38 citation statements)

References 7 publications

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“…These results reflect the findings of Goedhart and colleagues 10 , who showed that hygienic conditions and technical aspects of oral health care play an essential role in assessing the quality of dental care.…”

Section: Discussionsupporting

confidence: 89%

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Evaluation of patient perspective on quality of oral health care in Germany – an exploratory study

Goetz

Szécsényi

Klingenberg³

et al. 2013

International Dental Journal

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Section: Discussionsupporting

confidence: 89%

“…The technical and functional aspects of oral health care are a high priority for patients, although the communication skills of dental personnel are less important than the quality of care for people who visit the dentist regularly 10 . High-quality services and high patient satisfaction are the core aims of oral health care 11,12 .…”

Section: Introductionmentioning

confidence: 99%

Evaluation of patient perspective on quality of oral health care in Germany – an exploratory study

Goetz

Szécsényi

Klingenberg³

et al. 2013

International Dental Journal

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“…Lack of awareness of the need for information was also associated with the dentist having placed the original restoration. One possibility is that with long-time patients, dentists presume that the patients “just trust them” and no explanation is needed (31). …”

Section: Discussionmentioning

confidence: 99%

Concordance between patient satisfaction and the dentist's view

Riley¹,

Gordan²,

Hudak-Boss³

et al. 2014

The Journal of the American Dental Association

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Objectives This study examined the dentist’s view of the patient’s experience and concordance with the patient’s rating of satisfaction. Methods Practitioners from 197 practices in the National Dental Practice-Based Research Network recruited consecutively seen patients who had defective restorations that were replaced or repaired. At the end of the treatment visit, the treating dentist and 5,879 patients completed and returned a survey that asked about the patient’s satisfaction. Results Dentists viewed their patients as satisfied with their treatment experience (89% n=4,719) and that they had been perceived as friendly (97%, n=5,136). Dentists had less strong feelings about whether patients had a preference for the restorative material (43%, n=2,271) or an interest in information about the procedure (33%, n=1,757). Overall, patients were satisfied, and most of the time dentists correctly predicted this. Among patients who were less than satisfied, there was a substantial subset of cases where dentists were not aware. Conclusion For improved patient-centered care, patient desires, expectations and perception of the dental care experience need to be assessed by the dentist and then managed or corrected as needed. Practice implications By taking a patient-centered approach, dentists should seek to understand how patients evaluate and rate the service provided, thereby enabling themselves to focus on what each patient values most.

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“…It is likely that the dentist-patient relationship could affect smokers' perceptions about counselling on smoking cessation. Certainly in studies of the general quality of dental care the patient-dentist relationship was a key factor influencing patients' judgement about the quality of care [12,13].…”

Section: Discussionmentioning

confidence: 99%

Patients' attitudes towards the role of dentists in tobacco cessation counselling after a brief and simple intervention

Ahmady¹,

Homayoun²,

Lando³

et al. 2014

East Mediterr Health J

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Dental professionals are in a unique position to promote smoking cessation among their patients. We evaluated the effects of a brief counselling intervention by a dentist on patients' attitude towards the role of dentists in tobacco cessation programmes. In a semi-experimental study in Tehran, Islamic Republic of Iran, 70 eligible smokers were selected and randomly assigned to intervention and control groups. The initial attitudes of the patients regarding tobacco cessation counselling services provided by the dentist were determined using a validated questionnaire. The intervention group received a brief chair-side counselling by a dentist based on the 5 A's approach, while no intervention was provided for the control group. At 8-weeks follow-up, smokers receiving the intervention showed significantly more positive attitudes towards the role of the dentist in advising patients to quit smoking compared with those in the control group. More responsibility could be transferred to dentists for tobacco prevention. Attitudes des patients vis-à-vis du rôle des dentistes en matière de conseils dans le sevrage tabagique après une intervention simple et brève RÉSUMÉ Les professionnels en soins dentaires occupent une position idéale pour promouvoir le sevrage tabagique chez leurs patients. Nous avons évalué les effets d'une brève intervention de conseil par un dentiste sur l'attitude des patients vis-à-vis du rôle des dentistes dans les programmes de sevrage tabagique. Dans une étude semi-expérimentale menée à Téhéran (République islamique d'Iran), 70 fumeurs éligibles ont été sélectionnés puis répartis aléatoirement dans un groupe bénéficiant de l'intervention ou dans un groupe témoin. Les attitudes initiales des patients à l'égard des services de conseil sur le sevrage tabagique fournis par le dentiste ont été déterminées à l'aide d'un questionnaire validé. Les fumeurs du groupe bénéficiant de l'intervention ont reçu de brefs conseils reposant sur la méthode des 5 A pendant qu'ils étaient allongés sur le fauteuil et que le dentiste se tenait à côté, tandis que le groupe témoin n'a bénéficié d'aucune intervention. À la huitième semaine de suivi, les fumeurs ayant bénéficié de l'intervention avaient des attitudes nettement plus positives vis-à-vis du rôle de conseil du dentiste en matière de sevrage tabagique par rapport à ceux du groupe témoin. Des responsabilités supplémentaires pourraient être transférées aux dentistes en matière de prévention tabagique.‫املتوسط‬ ‫لرشق‬ ‫الصحية‬ ‫املجلة‬ ‫العرشين‬ ‫املجلد‬ ‫الثاين‬ ‫العدد‬ 83

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Quality of dental care: the view of regular attenders

Cited by 27 publications

References 7 publications

Evaluation of patient perspective on quality of oral health care in Germany – an exploratory study

Evaluation of patient perspective on quality of oral health care in Germany – an exploratory study

Concordance between patient satisfaction and the dentist's view

Patients' attitudes towards the role of dentists in tobacco cessation counselling after a brief and simple intervention

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