2020
DOI: 10.2478/hjbpa-2020-0018
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Quality of Functional Services for Private University Lecturers (Studies at the Office of LLDIKTI Region VIII)

Abstract: Public opinion regarding the quality of public organization services is an interesting issue in recent years, especially after the many complaints from the public that states that it is not as expected by the community. One of the services available at the LLDIKTI office is the management of functional Lecturer and other functional staff. The purpose of this study was to determine the quality of management services of functional position, determine the suitability of service user expectations with the performa… Show more

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“…Referring to pre-university education we can say that obtaining quality and, implicitly, the trust of beneficiaries requires that the principles of quality to be explicitly formulated, as they guide the concrete management of quality (both in terms of respecting the issues and even exceeding the beneficiaries' expectations) (Barbu, 2010). The principles, related from the fundamental values assumed at the level of the school system, must be part of the organizational culture of each school unit (Datutusta et al, 2020).…”
Section: Qualitative Management System In Educationmentioning
confidence: 99%
See 1 more Smart Citation
“…Referring to pre-university education we can say that obtaining quality and, implicitly, the trust of beneficiaries requires that the principles of quality to be explicitly formulated, as they guide the concrete management of quality (both in terms of respecting the issues and even exceeding the beneficiaries' expectations) (Barbu, 2010). The principles, related from the fundamental values assumed at the level of the school system, must be part of the organizational culture of each school unit (Datutusta et al, 2020).…”
Section: Qualitative Management System In Educationmentioning
confidence: 99%
“…The evaluation criteria corresponding to the educational effectiveness refer to designing the objectives and results, organizing the framework for learning, educational process, human resources, curricular resources, ethos, school climate and culture, community relations and partnerships (Datutusta et al, 2020).…”
Section: Specific Priorities In the Process Of Implementing A Qualitative Management Systemmentioning
confidence: 99%