“…some include telephone or face-to-face consultations (Lillevoll et al , 2013; Richards and Timulak, 2013; Wilhelmsen et al , 2013; Johansson et al , 2015; Richards et al ., 2016; Earley et al , 2017; Walsh and Richards, 2017; Burke et al , 2018; Richards et al , 2018a). A number of studies have used questionnaire methods which limit the depth of analysis of patient experience possible (Richards and Timulak, 2013; Richards et al , 2016; Enrique et al , 2018; Burke et al , 2018; Richards et al ., 2018a). Even studies that have used interviews to collect the data have not always used very ‘deep’ qualitative methodology, including how the data were analysed and presented (Holst et al , 2017), e.g.…”