Quality of services through e-governance: The Indian Experience

Abstract

The Citizen-Centric governance is aimed to meet the felt needs of the people, solve their common problems and redress grievances at their doorstep. E-DISHA (Ekal Seva Kendra: Common Service Centres) initiative of Haryana Government is an effort towards creating a Citizen Services Network, a way to take the governance to the citizens and hence make it available even at the grass-root level. This is aimed to provide citizens access to information about government services and processes, knowledge about the local best practices and contents, and delivery of government services at their doorstep. This paper gives an overview of e-DISHA initiative of Haryana government. I.