Quality reviews in the London borough of Hackney

An emergent audit agenda: comparative lessons drawn from Best Value development in Local Government in Scotland compared with England

“…Quality management is not a new issue as far as local government is concerned (Asser and Haines, 1995;Ball and Monaghan, 1996;Donnelly et al, 1995;Freeman-Bell and Grover, 1994;Payne and Potter, 1994;Rouse, 1994;Sanderson, 1992a;Sanderson, 1992b). The novelty of Best Value as a policy lies in the integration of local PI's into an integrated strategic planning framework where quality forms part of the departmental planning process, which feeds into the corporate planning process.…”