“…It's important to bear in mind that IT is only an enabler and not an end in itself. Here's a summary of tools, systems and applications cited in our analysis along with a few suggestions on the way they can be effectively applied: internet, intranet, yellow pages, business information systems, groupware, databases, datawarehousing, datamining, document repositories, software agents, repositories of information, best practices and lessons learned (von Krogh et al, 1997(von Krogh et al, ,2000Alavi and Leidner, 2001;Sabherwal and Becerra-Fernandez 2003;Chou and Wang, 2003;Lee and Choi, 2003); information systems designed to support collaboration, coordination and communication processes as a mean to facilitate teamwork and increase an individual's contacts with other individuals (Alavi and Leidner, 2001); e-mails and group support system in order to to increase the number of weak ties in organizations (Alavi and Leidner, 2001;Chou and Wang, 2003); computer simulation and smart software tutors to support individual learning in intranet environments (Alavi and Leidner, 2001;Tee, 2005); computer-mediated communication as a way to increase the quality of knowledge creation by enabling a forum for constructing and sharing beliefs, for confirming consensual information and for allowing expressing of new ideas (Alavi and Leidner, 2001); problem-solving systems based on a technology like casebased reasoning (Sabherwal and Becerra-Fernandez, 2003); virtual communities of practice (Pam and Leidner, 2003;Alvarenga Neto, 2005).…”