Quantitative Process Maps - A Concept for Prioritization of Business Process Improvement Projects

Abstract

Modern large-scale companies are facing the challenge of how to prioritize improvement projects for business processes. This article offers a concept on how to approach this challenge using quantitative process maps. For the process maps treemaps are used, visualizing the most important processes of a company and the degree of needed change. Inside the article, the way to build up the process map, deriving important processes from the strategy and evaluating them regarding risks, maturity level, key performance indicators and given improvement ideas from idea management, is described. The paper also offers a concept for building up responsibilities and structuring the yearly process for process optimization.