Question Wording and Response Bias: Students' Perceptions of Ethical Issues in the Hospitality and Tourism Industry

Weaver, Pamela A.; Choi, Junho; Kaufman, Tammie J.

doi:10.1080/10963758.1997.10685307

Cited by 14 publications

(20 citation statements)

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“…A popular branch of ethical research in Hospitality and Tourism focuses on what ethical issues confront the industry by asking students and practitioners (Enghagen & Hott, 1992;Lundberg, 1994;Schmidgall, 1992;Stevens, 1999;Weaver, Choi, & Kaufman, 1997;Yeung & Pine, 2003). An important observation in several studies is that students and practitioners perceive the same issues with only minor differences.…”

Section: Structuring Ethical Dilemmasmentioning

confidence: 99%

“…A serious methodological problem with most of these investigations is that they get the answers they ask for. Weaver et al (1997) demonstrated this when referring to the "wording effect" by replicating the study of Enghagen and Hott (1992) twice, with a minor wording change in one of the replications and found significant differences in the most important issues.…”

Section: Structuring Ethical Dilemmasmentioning

confidence: 99%

“…you should keep promises, but not in all situations). Relevant reliability issues identified as most important by hospitality researchers are: "employee lying" (Stevens, 1999); "false advertising" (Enghagen & Hott, 1992); "employee theft" (Enghagen & Hott, 1992;Stevens, 1999;Weaver et al, 1997); "sidestepping legal regulations" (Lundberg, 1994); "giving bribes" (Lundberg, 1994); "acceptance of bribes by employees" (Yeung & Pine, 2003); "cheating to achieve personal goals and success in business" (Lundberg, 1994).…”

Section: Structuring Ethical Dilemmasmentioning

confidence: 99%

“…Relevant Future ethics issues identified as most important by hospitality researchers are: "solid waste disposal" (Enghagen & Hott, 1992;Weaver et al, 1997); "aids in food service" (Enghagen & Hott, 1992); and "disposal of hazardous waste" (Yeung & Pine, 2003).…”

Section: Structuring Ethical Dilemmasmentioning

confidence: 99%

“…Relevant Human ethics issues identified as most important by hospitality researchers are: "mistreating others" (e.g. guests, fellow employees) (Stevens, 1999); "sexual harassment" (Weaver et al, 1997;Yeung & Pine, 2003); "conditions of employment", "employee discrimination" and "vendor honesty" (Enghagen & Hott, 1992).…”

Section: Structuring Ethical Dilemmasmentioning

confidence: 99%

See 4 more Smart Citations

“I hope it won’t happen to me!” Hospitality and tourism students’ fear of difficult moral situations as managers

Marnburg

2006

Tourism Management

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Marnburg, E. (2006)' AbstractIn order to organize ethical education for future managers in the hospitality and tourism industry, an interesting study is to look into how students conceptualize the moral ordeals they think they will meet in their future management positions. Hospitality and Tourism students at the Norwegian School of Hotel Management, Stavanger University, were given a group assignment to write stories (narratives) about managers who were confronted with ethical dilemmas-a situation they could face as future managers.In order to make an explorative study of the narratives, an analytical categorization model based on former research in business ethics was constructed. This model focuses on what types of ethical dilemmas are described, who is involved in the situation, situational factors, individual attributes, and who is to blame for the dilemma appearance. Most of the dilemmas described in the histories were general business ethical issues and the students focused mainly on problems between superiors and subordinates within the organizations. The analyses revealed that the students have a sound conception of how moral dilemmas were elicited and of social reactions within the organization. The students also showed a high degree of selfinsight and were generally skeptical of top management's decisions or lack thereof. However, the analyses also revealed that the students' implicit theories about management included harsh expectations from the organizations and that individualistic and lone managers had to bear all the problems on their shoulders. Possible implications of the findings are discussed in relation to professional practice, education and future research.

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Section: Structuring Ethical Dilemmasmentioning

confidence: 99%

Section: Structuring Ethical Dilemmasmentioning

confidence: 99%