Ranking Internet Service Providers using Fuzzy Multi Criteria Decision Making Method

Supriya, M.

doi:10.1109/icimia48430.2020.9074879

Cited by 5 publications

(1 citation statement)

References 15 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…[14] highlights that choosing an Internet service provider is a challenging task because it is affected by several factors. The purchase decision involves multiple quantitative and qualitative factors and criteria, such as safety, reliability, price, quality, etc., which may conflict with each other [15,16]. According to [17], Internet service providers must innovate and meet the different requirements of customers to be able to maintain the fierce competition in the market.…”

Section: Internet Service Provider Criteriaan Overviewmentioning

confidence: 99%

An investigation of Internet Service Provider selection criteria: A systematic literature review

Naji,

Thiruchelvam,

Khudari

2023

ijcsm

View full text Add to dashboard Cite

In today’s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature.

show abstract

Section: Internet Service Provider Criteriaan Overviewmentioning

confidence: 99%