2023
DOI: 10.3390/math11051255
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Ranking of Service Quality Solution for Blended Design Teaching Using Fuzzy ANP and TOPSIS in the Post-COVID-19 Era

Abstract: The blended educational method has become a common way of teaching and learning in the post-COVID-19 era. However, the related research on the selection model for the blended design teaching service quality solution is still an important research gap during this period. Therefore, this study proposed a hybrid method of fuzzy analytic network process (FANP) and technique for order preference by similarity to ideal solution (TOPSIS) to analyse the dimensions, indicators and alternatives of blended design teachin… Show more

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Cited by 8 publications
(6 citation statements)
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“…The triangular fuzzy number A (l, m, u) given by the following equation is shown in Figure 2. Meanwhile, much research [87][88][89][90][91][92][93][94][95] mentioned that the most likely evaluation value of triangular fuzzy numbers is the crisp value. The crisp value of triangular fuzzy numbers is given by the following equation:…”
Section: Fuzzy Theory and Linguistic Variablesmentioning
confidence: 99%
“…The triangular fuzzy number A (l, m, u) given by the following equation is shown in Figure 2. Meanwhile, much research [87][88][89][90][91][92][93][94][95] mentioned that the most likely evaluation value of triangular fuzzy numbers is the crisp value. The crisp value of triangular fuzzy numbers is given by the following equation:…”
Section: Fuzzy Theory and Linguistic Variablesmentioning
confidence: 99%
“…Online teaching facilitates and supplements traditional teaching (Chen et al, 2009). Blended teaching, which combines face-to-face teaching with digital methods (Lin et al, 2023), is considered a more effective and popular mode of education and has been adopted by educational organizations (Rasheed et al, 2020;Wang et al, 2021). During the pandemic, the challenge most frequently mentioned by teachers was their pupils' access to technology such as computers, software, stable Internet connections, etc.…”
Section: Administration-related and Teaching-related Innovation Pract...mentioning
confidence: 99%
“…, 2009). Blended teaching, which combines face-to-face teaching with digital methods (Lin et al. , 2023), is considered a more effective and popular mode of education and has been adopted by educational organizations (Rasheed et al.…”
Section: Literature Reviewmentioning
confidence: 99%
“…In terms of fuzzy decomposition, the optimism index (α, β) is utilised to combine the smallest and largest values of triangular fuzzy numbers (L ij , U ij ) for defuzzification [80][81][82]. Thus, the process of fuzzy decomposition is as follows:…”
Section: Defuzzificationmentioning
confidence: 99%