Reappraising maturity models in e-Government research: The trajectory-turning point theory

Abstract

Drawing on the notion of alignment, this paper endeavors to reappraise e-Government maturity models in the English system of criminal justice. It argues that e-Government maturity models are characterized by relatively-stable trajectories which are punctuated by radical shifts toward full-blown e-Government transformation. Far from being a prescriptive and linear process, e-Government maturity is an unpredictable process where turning points (or radical shifts) play a crucial role in the e-Government strategizing process. Theoretical and practical implications are discussed by developing a new theory of e-Government maturity that explains the twists and turns of e-Government strategizing.

Quality assessment of electronic state and municipal services using the example of the ministry of agriculture of the Russian Federation

“…Timely assessment of efficiency and quality of public services in the electronic form helps to make good management decisions for all actors of the system of provision and delivery of public electronic services and to improve their quality. [10] Thus, it is possible to conclude that the assessment of the efficiency of public services includes budgetary, economic and social efficiency, which is determined by the methods of system analysis. The efficiency assessment of public services is an important part of a management cycle, which shall be considered as a tool for efficient spending of public funds for quality delivery of public services.…”

E-Governance in Project Management: Impact and Risks of Implementation

“…Moreover, dashboards, among other e-governance technologies, allow project managers to identify the goals and benefits that determine if a project, program, or portfolio can produce the desired results. E-governance applications minimize unforeseen project risks and increase opportunities to create value and ensure the sustainability of a venture (Iannacci et al, 2019).…”

E-government maturity models: more of the same?

“…Seven studies, Siau and Long 2005 [24]; Shahkooh et al 2008 [28]; Kim and Grant 2010 [29]; Lee 2010 [6]; Sandoval-Almazan and Gil-Garcia 2008 [30]; Fath-Allah et al 2014 [31]; and Almuftah et al 2016 [32], conducted qualitative meta-synthesis on existing maturity models and then provided their maturity models. While Nielsen 2016 [22] and Iannacci et al 2019 [34] adopted existing frameworks to synthesize their findings, Persson and Goldkuhl 2005 [27] did a comparative study of four models. Janowski 2015 [33] surveyed 292 articles to validate the concepts underlying his model.…”

“…and Goldkuhl 2005[27]; [28]; Kim and Grant 2010[29];Lee 2010 [6]; Sandoval-Almazan and Gil-Garcia 2008[30]; Fath-Allah et al 2014[31];Almuftah et al 2016 [32]; Janowski 2015[33]; Nielsen 2016[22]; and Iannacci et al 2019[34]. We briefly describe the models below.Siau and Long[24] used a qualitative meta-synthesis approach to integrate five e-government stage models into a synthesized one.…”