Rebuilding Tourist destinations from Crisis: a comparative Study of Jammu and Kashmir and Assam, India

Abstract

Purpose This study aims to explore the preparedness and the recovery/rebuilding activities or strategies adopted by the respondents during the phases of natural disaster/crisis in Jammu and Kashmir and Assam, India. Design/methodology/approach The qualitative research design was chosen for the study. The interview method was adopted in the present research. The respondents were selected purposefully from the representatives of tourism organizations/destinations management organizations and emergency organizations, i.e. disaster management and hotels experienced by natural disasters, i.e. flood 2014 in Kashmir valley 2019 in Assam states of India. Findings Moderate level of preparedness among the tourism organizations, tourism businesses such as hotels leaves implications for them to enhance the disaster or crisis resilient community. The preparedness programs, efficient social media, communications strategies and development of tourist destinations-specific disaster-related crisis management plans were suggested to enhance disaster resilience. Originality/value The present study is widely contributing to the theory of the vital concepts of crisis management at tourism destinations. This study suggests the practical implications for and suggestions to the industry practitioners, government agencies and researchers to rebuild the tourist destinations from the disaster/crisis and enhance global resilience.

Review of Crisis Management Frameworks in Tourism and Hospitality: A Meta-Analysis Approach

“…In relation to primary sources of data, semi-structured interviews were the most popular means of data collection (n = 9, 25.0%). The samples of interviewees were mostly hospitality and tourism owners or senior managers (e.g., [47,52,53]), destinations management and emergency organizations (e.g., [42]) or key tourism stakeholders [38,54,55]. Interviews were also paired with on-site observation and/or secondary data.…”

“…Most studies conducted a case study approach to researching a specific crisis, e.g., [38,39], or a particular tourism destination, e.g., [40,41]. A small sample surveyed several cases of crises that affected a particular tourism region [17,42] or researched a particular type of tourism, such as the passenger shipping industry [43].…”

“…Mazurek [49] followed a conceptual approach to overview the literature on crises and proactive risk management in tourism, and Leta and Chan [11] carried out a review on crisis management in hospitality. A narrative approach was taken by two studies to analyse post-crisis recovery [7] and crisis management strategies for tourist destinations [42]. Estevão and Costa [50] adopted the PRISMA method to review crisis management practices in tourist destinations during natural disaster crises, and Wut et al [10] used the same technique to review crisis management practices in the hospitality and tourism industry.…”

Smarter Sustainable Tourism: Data-Driven Multi-Perspective Parameter Discovery for Autonomous Design and Operations

“…It is represented by the keywords including Tsunami, Disaster, Earthquake, Damage, Recovery, Flood, Area, Hazard, Coastal, Affected, Tourism, Vulnerability, Resilience, Building, Impact, Death, War, Site, Heritage, Museum, and Visitor. The dimensions and topics of the papers contained in this parameter include the impact of Disasters on tourism landmarks and the effects of frequent natural Disasters on tourist flow [217], forecasting natural Disasters [197], Disaster management recovery [218], tourist behavior after a recent Disaster in their planned destination, and how a country develops protection against potential natural Disasters [219]. For example, for protecting cultural heritage from natural Disasters, Uysal et al [220] developed a model that generates 3D photo-realistic model by using photogrammetry methods for the registry.…”

“…Kovačić et al [221] investigated whether tourists' behavior is influenced by perceived risks when deciding to travel to disaster-impacted destinations. Gain et al [218] examined the planning and recovery actions that government has to consider during natural Disaster and crisis periods in India.…”