Recent Developments in Structural Equation Modeling

Jöreskog, Karl G.; Sörbom, Dag

doi:10.1177/002224378201900402

Cited by 461 publications

(183 citation statements)

References 7 publications

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“…Second, an exploratory factor analysis of each construct indicated the unidimensionality and underlying factor structure. Third, we ran confirmatory factor analyses with LISREL VIII (Jöreskog and Sörbom 1982). When necessary, we purified the item pools.…”

Section: Measure Development and Assessmentmentioning

confidence: 99%

How does product program innovativeness affect customer satisfaction? A comparison of goods and services

Stock

2010

J. of the Acad. Mark. Sci.

104

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This article attempts to provide deeper insights into the link between the innovativeness of a company's offered goods/services and customer satisfaction. This study proposes an inverted U-shaped relationship between the innovativeness of the offered goods and customer satisfaction. For the innovativeness of services, information economics and services marketing literature indicate an inverted S-shaped relationship. Two separate studies conducted for goods and services confirm the proposed nonmonotonic effects of the investigated relationships. Both studies use dyadic data from marketing managers to assess innovativeness and from customers to indicate customer satisfaction.

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Section: Measure Development and Assessmentmentioning

confidence: 99%

How does product program innovativeness affect customer satisfaction? A comparison of goods and services

Stock

2010

J. of the Acad. Mark. Sci.

104

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“…Ratio of chi-square to the degrees of freedom is an index of model fit and parsimony. For χ 2 /df ratio, Jöreskog and Sörbom (1982) recommended a value approaching 2 as acceptable. Root mean square residual (RMSR) is based on the average of the squared discrepancies between the observed and implied covariance matrices.…”

Section: Test Of the Modelmentioning

confidence: 99%

Relative Contributions of Childcare, Spousal Support, and Organizational Support in Reducing Work–Family Conflict for Men and Women: The Case of Turkey

2005

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The overarching purpose of the study was to investigate the role of three types of social support (i.e., spousal, childcare, and organizational support) in relation to work-family conflict (WFC) in dual-earner families with children ages 0-6 years. The relationship of WFC to psychological well-being and well-being in the domain of family was explored. Finally, the relationship of spousal support to psychological well-being and marital satisfaction was examined. A total of 434 participants (237 mothers, 197 fathers) in dual-earner families in Turkey with at least one preschool child participated in the study. The relative impact of childcare, spousal support, and organizational support on WFC and outcome variables was tested simultaneously for both men and women through structural equation modeling. Spousal support was related to WFC for women, whereas both spousal and organizational support were related to WFC for men. WFC had a negative relationship with psychological well-being, marital satisfaction, and parental role performance for both men and women. Implications of the results in relation to changing gender roles in a cultural context that is characterized by high collectivism and low gender egalitarianism are discussed.

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“…Because, in such a model, the error terms associated with these indicators are not identified, we fixed them at one minus the assumed reliability of the index (i.e., Cronbach's Alpha), times the variance of the index (Jöreskog & Sörbom, 1982).…”

Section: Measure Development and Assessmentmentioning

confidence: 99%

See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints

Homburg

Fürst

2007

J. of the Acad. Mark. Sci.

110

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Despite substantial benefits of an effective complaint management for companies, there is ample evidence that many firms do not handle customer complaints appropriately. This paper aims at providing a theoretical explanation for this surprising phenomenon. Drawing on psychological and organizational theory, the authors introduce the concept of defensive organizational behavior towards customer complaints as well as provide a rich conceptualization and operationalization of this phenomenon. Moreover, in an empirical study, they systematically analyze how defensive organizational behavior towards customer complaints is driven by organizational antecedents and, based on a dyadic data set, how it affects customer post-complaint reactions.

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Recent Developments in Structural Equation Modeling

Abstract: The authors describe new developments in structural equation modeling as incorporated in LISREL V. The procedures are illustrated on data from three previous studies.

Cited by 461 publications

References 7 publications

How does product program innovativeness affect customer satisfaction? A comparison of goods and services

How does product program innovativeness affect customer satisfaction? A comparison of goods and services

Relative Contributions of Childcare, Spousal Support, and Organizational Support in Reducing Work–Family Conflict for Men and Women: The Case of Turkey

See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints

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