Red Queen Effect in German Bank Industry: Implication of Banking Digitalization for Open Innovation Dynamics

Abstract

This study analyzed the firm’s actual case in an environment where the financial industry’s paradigm changes due to technological development. It focused on Deutsche Bank’s competitive action at the heart of the digitalizing European banking industry. This study presents the competitive dynamics among firms and the effects of such dynamics on firm performance. Based on the competitive dynamics between Deutsche Bank and other banks competing in the European banking industry, the Red Queen theory was applied. This study has shown that Deutsche Bank’s innovative actions in the digitalizing European banking industry are necessary and are a factor that can lead to successful firm performance in a hyper-competitive environment. Firms need to develop a capability to quickly capture the opportunities to innovate and take advantage of them to stay ahead of their competitors.

Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services

“…It is seen that, on the one hand, workers accept the new data in the digital economy (entry of new alternative providers, e.g., viva wallet, opap wallet, N26, Revolut); on the other hand, there is an apparent risk of shrinking banking operations and intense banking competition in the domestic market. They do not leave much room for employees to oppose the new data [68][69][70][71][72][73]. This is reflected in the survey results, as the majority of the employees show that they accept the latest data, and it is not harmful to accept the new methods and practices of digital banking.…”

Peran Transformasi Digital Terhadap Kepuasan Nasabah Green Banking

“…Kepuasan atau ketidakpuasan nasabah adalah tanggapan nasabah terhadap perbedaan yang dirasakan antara harapan sebelumnya dan kinerja sebenarnya dari produk atau layanan setelah digunakan.Menurut Asti Marlina (2018) terdapat 3 indikator dalam mengukur kepuasan pelanggan, yaitu: Kesesuaian kualitas pelayanan dengan harapan, tingkat kepuasan apabila dibandingkan dengan yang sejenis, tidak ada pengaduan atau complain yang dilayangkan. Dimensi kualitas pelayanan merupakan contoh seberapa besar perbedaan antara pelayanan yang sebenarnya (perceived service) denga napa yang diharapkan nasabah dari pelayanan yang seharusnya mereka terima (expected service) (Lee et al, 2021).…”

Profitability Assessment of the Banking Sector in Serbia

“…Ovaj proces koristi eksterno i interno okruženje i neprekidno redizajnira postojeće metode (9). Takođe, kako navode Lee et al (10), na primeru nemačke Dojče banke, digitalizacija postaje deo konkurencije u bankarskom poslovanju. Tehnologija interneta stvari (IoT) predstavlja potencijal za bankarski sektor, kroz razvoj senzora, pametnih uređaja i aplikacija, koji će pomoći optimizaciji poslovanja, sajber bezbednosti i efikasnosti.…”