Redesigning business processes: a methodology based on simulation and process mining techniques

Abstract

Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this paper, a bottom-up process mining and simulation-based methodology is proposed to be employed in redesign activities. The methodology starts with identifying relevant performance issues, which are used as basis for redesign. A process model is "mined" and simulated as a representation of the existing situation, followed by the simulation of the redesigned process model as prediction of the future scenario. Finally, the performance criteria of the current business process model and the redesigned business process model are compared such that the potential performance gains of the redesign can be predicted. We illustrate the methodology with three case studies from three different domains: gas industry, government institution and agriculture.

Analyzing Repair Processes Using Process Mining : A Case Study

“…그리고 적합성을 분석하 는 것은 발견된 프로세스 모델이 프로세스 로그를 적절하게 설명하는지 분석하는 것이다 (Rozinat and van der Aalst, 2008;van der Aalst et al, 2010). 마지막으로 프로세스 개선 및 확장 은 이벤트 로그로부터 얻은 정보를 프로세스 모델에 도입하여 프로세스 모델을 향상 시키는 것을 의미한다 (Rozinat and van der Aalst, 2008;Maruster and Beest, 2009) 대표적으로, 프로세 스 모델로부터 작업자 간의 관계성을 파악하는 사회 연결망 분석이 포함된다 (Choi et al, 2007). 프로세스 마이닝을 활용하여 프로세스를 분석한 몇몇의 사 례연구가 소개되었다.…”

Generating Event Logs with Workload-Dependent Speeds from Simulation Models

“…Given an event log, a simulation model can be discovered and simulated using ProM and CPN Tools. In [9] a similar approach is presented that shows how to redesign a business process and predict its future performance based on simulation. The resource models used in both approaches are very simple, for example, the authors in [9] do not say anything about resources and their involvement in the simulation and redesign of business processes.…”

“…In [9] a similar approach is presented that shows how to redesign a business process and predict its future performance based on simulation. The resource models used in both approaches are very simple, for example, the authors in [9] do not say anything about resources and their involvement in the simulation and redesign of business processes. However, to truly map a business process onto a simulation model, it is crucial that the resource perspective is modeled accurately.…”

Combination of Process Mining and Simulation Techniques for Business Process Redesign: A Methodological Approach

“…The current work focuses on complementing the methodology proposed by Maruster [13], by emphasizing the project understanding phase, featured by process scope analysis, process redesign goal setting and performance gap analysis. According to Vander Alast [1] one of the reasons why process mining has not been widely applied is the lack of a comprehensive methodology that is capable of linking organization Key Process Indicators (KPIs) with actual analysis and redesign efforts.…”

“…Maruster [13]proposes a process redesign methodology based on the combination of process mining and simulation techniques, and presents its application to three case studies. Mainly supported by CPN simulation, the method consists of three phases: process performance variable definition, process analysis (as-is), and process redesign (to-be).…”