Reducing Laboratory Billing Defects Using Six Sigma Principles

Levtzow, Cyndy B.; Willis, Monte S.

doi:10.1309/lmcvv5ox4f5xafjy

Cited by 3 publications

(3 citation statements)

References 24 publications

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“…4 The six-sigma business management strategy, originally developed by Motorola Corp., seeks to improve the performance of a process by identifying and eliminating causes of defects and errors, thereby minimizing the variability in business processes. [4][5][6] Targets for error reduction included a goal of no more than 3.4 DPMO, or 6 standard deviations (sigma) from the process mean. Defects are reduced by 5 basic processes: defining, measuring, analyzing, improving, and controlling.…”

Section: Discussionmentioning

confidence: 99%

“…The application of six sigma quality improvement tools Supplier-Input-Process-Output-Customer (SIPOC) to the clinical laboratory setting helped identify specific billing processes to improve, applied specific interventions to improve billing processes, and create solutions to improve and maintain improved sperformance of billing practices. 6 Hence there is clearly a need to improve the process of settlement of bills, reimbursement of bills to increase efficiency of staff and patients' comfort. Patients and their attendants satisfaction will always be the priority for any health care organization.…”

Section: Discussionmentioning

confidence: 99%

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Case study on reimbursement process and settlement of bills of patients treated under package charges in super speciality public hospital

Garg

Wankar

et al. 2018

Int J Res Med Sci

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Background: In the Government hospitals, because of constraints of resources, patients are often asked to buy certain items required for their treatment procedure. There is an inadvertent delay in bill reimbursement process due to the cumbersome procedure, which causes dissatisfaction among patients. Thus, it was highly imperative to reduce the reimbursement time and improve the level of patient satisfaction by improving quality of services. The present study depicts modifications initiated to reduce causes of delay and improve patient satisfaction.Methods: Process mapping was done for different procedures which are carried out under package system at Cardio Neuroscience Centre. All the available documents were analysed from Operation theatre, Wards, ICU, Billing section, Account office, OPD area etc. and Interviews were taken from consultants, nursing staff, staff working at Billing section, Account office etc. to identify causes of delay.Results: The study helped in improvement in efficiency by 60% percent and reduces the number of resources by 10 percent.Conclusions: The study helped to increase productivity gains and improve accuracy.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Case study on reimbursement process and settlement of bills of patients treated under package charges in super speciality public hospital

Garg

Wankar

et al. 2018

Int J Res Med Sci

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“…Among recent examples of Lean and Six Sigma applications, we have the work presented by Levtzow and Willis [1] that illustrates how Six Sigma principles can reduce laboratory billing errors. Also, Toledo, Carroll, et al [2] show how the median length of stay for liver transplant patients was reduced by almost 30% by using Lean Six Sigma methods.…”

Section: Introductionmentioning

confidence: 99%

A proposed framework for implementing Lean Six Sigma methodology in Ecuadorian Children Hospital

Buestan¹,

Pérez²,

Desintonio³

2016

Proceedings of the 14th LACCEI International Multi-Conference for Engineering, Education, and Technology: “Engineering Innovati

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Abstract-The success of the implementation of LeanMethodologies and Six Sigma tools has been very well documented, particularly for manufacturing plants. Furthermore, the use of both methodologies, simultaneously, is recommended in scenarios where simplicity and a focus on waste reduction are required. With the objective of taking most of the benefit of the Lean and Six Sigma methodologies, we are interested in designing a framework for the implementation of a Lean Six Sigma (LSS) methodology in an Ecuadorian Children Hospital, where the final goal is to be recognized as a world-class healthcare institution. Abstract-The success of the implementation of Lean Methodologies and Six Sigma tools has been very well documented, particularly for manufacturing plants. Furthermore, the use of both methodologies, simultaneously, is recommended in scenarios where simplicity and a focus on waste reduction are required. With the objective of taking most of the benefit of the Lean and Six Sigma methodologies, we are interested in designing a framework for the implementation of a Lean Six Sigma (LSS) methodology in an Ecuadorian Children Hospital, where the final goal is to be recognized as a world-class healthcare institution. Keywords-Lean

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