Reflecting on Analytics Impacts on Information Architecture Contexts as a Source of Business Modelling for Healthcare Services

Jamil, Liliane Carvalho; Vieira, Augusto Alves Pinho; Xavier, Antônio José Daniel

doi:10.4018/978-1-5225-6225-2.ch007

Cited by 1 publication

(1 citation statement)

References 24 publications

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“…Differently from the majority of KM models in the literature that typically end with the knowledge transfer activity, the knowledge cycle model’s holistic perspective also encompasses the decision-making process, which is critical to patient care. Furthermore, this model has been used in many KM studies on medical contexts (MacIntosh-Murray and Choo, 2005; Meenakshi, 2016; Jamil et al , 2019). The model comprises three interacting areas of information strategic usage: sense-making, knowledge creation and decision-making.…”

Section: Literature Reviewmentioning

confidence: 99%

Knowledge management in health care: an integrative and result-driven clinical staff management model

Souza

Baroni

Choo

et al. 2020

JKM

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Purpose This paper aims to propose an integrative and result-driven health-care knowledge management (HKM) model and discuss the findings of a research that examines how the KM initiatives of a major private Brazilian hospital system are linked to its health-care performance outcomes. Design/methodology/approach Data were collected from a top-level Brazilian private hospital system (Mater Dei Healthcare System – MDHS), which is composed of three large hospitals internationally accredited by ISO 9001/2000, NIAHO and JCI. Multiple qualitative approaches were used to collect data such as 16 in-depth interviews with health professionals and managers, document analysis, participatory observation and benchmarking interviews with two reference hospital networks in Brazil. Findings The proposed health-oriented KM model is an expansion of the organizational knowing cycle model (Choo, 1996), adding absorptive capacity (ACAP) as a new construct. The paper discusses how ACAP integrates with sense-making, knowledge creation and decision-making processes within the health-care context. Information technology and clinical governance were identified as support factors to the HKM processes. Practical implications The paper presents a pragmatic and result-driven knowledge management (KM) model using health-care-welfare key performance indicators, as well as the emergence of KM as an integrative and strategic approach to hospital management. Originality/value The present study presents a knowledge-based perspective to clinical staff management, demonstrating the tangible results of KM initiatives that contribute to health and management performance outcomes.

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Section: Literature Reviewmentioning

confidence: 99%