Reframing service innovation: COVID-19 as a catalyst for imposed service innovation

Heinonen, Kristina; Strandvik, Tore

doi:10.1108/josm-05-2020-0161

Cited by 215 publications

(220 citation statements)

References 21 publications

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“…From a health perspective, the reduction in consumption of takeaways can be seen as positive, however, it may have a negative impact on local economies. Some public houses, restaurants, and hotels have experienced dramatic shifts to their business model and made innovative rapid transitions to delivery services to be financially sustainable [ 56 ]. While some of these businesses have, additionally, attempted to help support their local community [ 57 ].…”

Section: Discussionmentioning

confidence: 99%

Changes in Consumers’ Food Practices during the COVID-19 Lockdown, Implications for Diet Quality and the Food System: A Cross-Continental Comparison

Murphy

Benson

McCloat³

et al. 2020

Nutrients

113

116

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COVID-19 has led to dramatic societal changes. Differing movement restrictions across countries have affected changes in consumers’ food practices, with a potentially detrimental impact on their health and food systems. To investigate this, this research explored changes in consumers’ food practices during the initial COVID-19 phase and assessed the impact of location on these changes. A sample of 2360 adults from three continents (Island of Ireland (IOI), Great Britain (GB), United States (USA), and New Zealand (NZ)) were recruited for a cross-sectional online survey (May–June 2020). Participants completed questions in relation to their cooking and food practices, diet quality, and COVID-19 food-related practices. Significant changes in consumers’ food practices during the pandemic were seen within and between regions, with fewer cooking practices changes found in the USA. Food practices, which may put added pressure on the food system, such as bulk buying, were seen across all regions. To prevent this, organisational food practices, including planning ahead, should be emphasized. Additionally, while positive cooking-related practices and increases in fruit and vegetable intake were found, an increase in saturated fat intake was also seen. With the additional pressure on individuals’ physical and mental health, the essentiality of maintaining a balanced diet should be promoted.

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Section: Discussionmentioning

confidence: 99%

Changes in Consumers’ Food Practices during the COVID-19 Lockdown, Implications for Diet Quality and the Food System: A Cross-Continental Comparison

Murphy

Benson

McCloat³

et al. 2020

Nutrients

113

116

View full text Add to dashboard Cite

show abstract

“…In this way, business drivers can be relieved because they are still running their business but changing the strategy from in-place service is changed to take home and delivery options. These business options and strategies are in line with the concept of Heinonen & Strandvik (2020) which is the reframing of business service innovations by eliminating the COVID-19 response policy as an effort to implement service innovations so that the business remains sustainable.…”

Section: Introductionmentioning

confidence: 71%

Understanding the challenges and opportunities of micro, small, and medium enterprises during covid-19 pandemic in Indonesia: a systematic review

Sudarmo

2021

ijbem

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Through this review, we will discuss the challenges and opportunities for MSMEs during a pandemic in Indonesia. This review examines the two sides of the small business experience, both difficulties, and opportunities. Understand these small business movers' experiences and success stories, a series of data collection; Google search, Google Scholar, ERIC Publications, and other data sources. Then we continue our in-depth analysis with a phenomenological approach until we get valid and reliable data in answering the questions of this systematic review study. Analyzing our data starts with understanding the study problem, coding the data, evaluating the data in-depth, and drawing data conclusions. The procedure and design of this systematic review study followed the guidelines for descriptive qualitative research methods. These findings include that most MSMEs have turned challenges into opportunities in sustaining their businesses after being hit by the Pandemic through the support of many parties, especially the government and experts. Thus the findings of this study are essential inputs to support MSMEs to survive and be sustainable.

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“…The sustainable development goals are lost their momentum during the pandemic (Heggen et al 2020 ). Hence, there is a greater need to devise innovative policies to combat the increased social and environmental sufferings (Amankwah-Amoah 2020 ; Awan 2020 ; Heinonen and Strandvik 2020 ). The increased need for coronavirus testing capacities may shorten the learning curves by sharing knowledge and technological spillovers (Kumar et al 2020 ).…”

Section: Literature Reviewmentioning

confidence: 99%

Financial development during COVID-19 pandemic: the role of coronavirus testing and functional labs

et al. 2021

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The outbreak of the SARS-CoV-2 virus in early 2020, known as COVID-19, spread to more than 200 countries and negatively affected the global economic output. Financial activities were primarily depressed, and investors were reluctant to start new financial investments while ongoing projects further declined due to the global lockdown to curb the disease. This study analyzes the money supply reaction to the COVID-19 pandemic using a cross-sectional panel of 115 countries. The study used robust least square regression and innovation accounting techniques to get sound parameter estimates. The results show that COVID-19 infected cases are the main contributing factor that obstructs financial activities and decrease money supply. In contrast, an increasing number of recovered cases and COVID-19 testing capabilities gave investors confidence to increase stock trade across countries. The overall forecast trend shows that COVID-19 infected cases and recovered cases followed the U-shaped trend, while COVID-19 critical cases and reported deaths showed a decreasing trend. Finally, the money supply and testing capacity show a positive trend over a period. The study concludes that financial development can be expanded by increasing the testing capacity and functional labs to identify suspected coronavirus cases globally.

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Reframing service innovation: COVID-19 as a catalyst for imposed service innovation

Cited by 215 publications

References 21 publications

Changes in Consumers’ Food Practices during the COVID-19 Lockdown, Implications for Diet Quality and the Food System: A Cross-Continental Comparison

Changes in Consumers’ Food Practices during the COVID-19 Lockdown, Implications for Diet Quality and the Food System: A Cross-Continental Comparison

Understanding the challenges and opportunities of micro, small, and medium enterprises during covid-19 pandemic in Indonesia: a systematic review

Financial development during COVID-19 pandemic: the role of coronavirus testing and functional labs

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