Regulating the costs of empathy: the price of being human

Hodges, Sara D.; Klein, Kristi J. K.

doi:10.1016/s1053-5357(01)00112-3

Cited by 102 publications

(59 citation statements)

References 35 publications

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“…The term empathy is applied to various phenomena which cover a broad spectrum ranging from feelings of concern for other people that create a motivation to help them, experiencing emotions that match another individual's emotions, knowing what the other is thinking or feeling, to blurring the line between self and other [Hodges and Klein, 2001]. In developmental psychology, empathy is generally defined as an affective response stemming from the understanding of another's emotional state or condition similar to what the other person is feeling or would be expected to feel in the given situation [Eisenberg et al, 1991].…”

Section: Clearing Up Definitional Issuesmentioning

confidence: 99%

The Neurodevelopment of Empathy in Humans

Decety¹

2010

Dev Neurosci

511

410

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Empathy, which implies a shared interpersonal experience, is implicated in many aspects of social cognition, notably prosocial behavior, morality and the regulation of aggression. The purpose of this paper is to critically examine the current knowledge in developmental and affective neuroscience with an emphasis on the perception of pain in others. It will be argued that human empathy involves several components: affective arousal, emotion understanding and emotion regulation, each with different developmental trajectories. These components are implemented by a complex network of distributed, often recursively connected, interacting neural regions including the superior temporal sulcus, insula, medial and orbitofrontal cortices, amygdala and anterior cingulate cortex, as well as autonomic and neuroendocrine processes implicated in social behaviors and emotional states. Decomposing the construct of empathy into subcomponents that operate in conjunction in the healthy brain and examining their developmental trajectory provides added value to our current approaches to understanding human development. It can also benefit our understanding of both typical and atypical development.

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Section: Clearing Up Definitional Issuesmentioning

confidence: 99%

The Neurodevelopment of Empathy in Humans

Decety¹

2010

Dev Neurosci

511

410

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“…It evokes the desire to offer help that customers need by showing sympathy and compassion that match customers' thinking, feeling or emotions (Hodges & Klein, 2001;Kassim & Abdullah, 2010). Thus, the show of empathy by the institutions through their services to the customers convey the message that "We feel for you".…”

Section: Concept Of Service Qualitymentioning

confidence: 99%

Service Quality, Satisfaction and Student Loyalty in Malaysian Private Education

Mansori¹,

Vaz²,

Ismail³

2014

ASS

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The changing of the global demographic trends clearly suggests a growing demand for a quality higher education. In fact, several studies have been carried out in the past few years to explore the factors that have effects on the customer satisfaction and its consequences in various industries. In the same manner, this study also explores the five factors of service quality (SERVQUAL) and their relationship with the level of student satisfaction and their loyalty as well as the intervening role of satisfaction in the relationships between SERVQUAL factors and loyalty among undergraduate students.The study used self-administered questionnaires to test the proposed model and data collected from 460 questionnaires were analysed. The questionnaires were distributed at various private universities and colleges in Malaysia based on convenience sampling. The results of this study are in accordance with prior studies in this field as SERVQUAL factors do influence the level of customers' satisfaction in the service industry. This study shows that the level of students overall satisfaction is mostly affected by tangibility. This finding indicates that the physical facility on the campus plays a major role in satisfying the students. The results also show that tangibility has the highest influence (directly and indirectly) on the students' intention to continue to a higher level of studies and/or spreading good word of mouth about the institution to their friends and the society. However, to generalize the results of this study, consideration should be made to the limitation of the number of the private institutions where the samples are collected. It is suggested that for further study, more samples should be taken from a larger number of institutions.

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“…One way of scaffolding co-operation is for interviewers to respond verbally to their environment in a sentient manner (here we refer to the combination of what the suspect says, and how s/he acts as the environment). Sentient verbal behaviour includes offering situational understanding from the suspect's perspective (Hodges & Klein, 2001), commonly referred to as empathy. Empathy 'in the field', that is, the use of verbal empathy when interviewing suspected sex offenders, is the focus of the current study.…”

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confidence: 99%

Empathy in the field: Towards a taxonomy of empathic communication in information gathering interviews with suspected sex offenders

Dando

Oxburgh

2016

The European Journal of Psychology Applied to Legal Context

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a b s t r a c tResearch suggests that those suspected of sexual offending might be more willing to reveal information about their crimes if interviewers display empathic behaviour. However, the literature concerning investigative empathy is in its infancy, and so as yet is not well understood. This study explores empathy in a sample of real-life interviews conducted by police officers in England with suspected sex offenders. Using qualitative methodology, the presence and type of empathic verbal behaviours displayed was examined. Resulting categories were quantitatively analysed to investigate their occurrence overall, and across interviewer gender. We identified four distinct types of empathy, some of which were used significantly more often than others. Female interviewers displayed more empathic behaviour per se by a considerable margin. La empatía sobre el terreno: hacia una taxonomía de la comunicación empática en las entrevistas para recoger información de presuntos agresores sexuales Palabras clave: Delincuentes sexuales Entrevista de investigación Empatía Recopilación de información r e s u m e n La investigación indica que las personas sospechosas de agresión sexual podrían estar más dispuestas a revelar información sobre sus delitos si los entrevistadores muestran un comportamiento empático. No obstante, los estudios sobre la empatía en la investigación están aún en mantillas, por lo que aún no se entiende bien. Este estudio explora la empatía en una muestra de entrevistas en la vida real realizadas por agentes de policía en Inglaterra con presuntos delincuentes sexuales. Se analizó mediante metodología cualitativa la presencia y el tipo de comportamientos verbales empáticos mostrados. Las categorías obtenidas se analizaron cuantitativamente con el fin de investigar su aparición global y en función del sexo del entrevistador. Se identificaron cuatro tipos diferentes de empatía, algunos de ellos utilizados con más frecuencia que otros. Las entrevistadoras mostraron mayor comportamiento empático per se por un margen considerable. Interviews conducted by police officers with a person suspected of wrongdoing 1 are complex social interactions during which interviewers are tasked with gathering information about 1 From here on 'suspects' is used to describe people who are suspected of having committed an offence, and who are being formally investigated.http://dx

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Regulating the costs of empathy: the price of being human

Cited by 102 publications

References 35 publications

The Neurodevelopment of Empathy in Humans

The Neurodevelopment of Empathy in Humans

Service Quality, Satisfaction and Student Loyalty in Malaysian Private Education

Empathy in the field: Towards a taxonomy of empathic communication in information gathering interviews with suspected sex offenders

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