Reinventing the wheel? A critical view of demand-chain management

Santos, Juliana Bonomi; D’Antone, Simona

doi:10.1016/j.indmarman.2014.05.014

Cited by 34 publications

(44 citation statements)

References 91 publications

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“…A semi-structured interview was conducted and an interview guide was developed based on the systematic literature review (Melo & Alcântara, 2011;Santos & D'Antone, 2014) and some empirical studies (Melo & Alcântara, 2012, 2015Rexhausen et al, 2012) in order to identify the degree of sophistication of demand management in the companies studied, as well as the best practices and common themes of these practices. The interview guide was divided into topics, as shown in Chart 3.…”

Section: Methodsmentioning

confidence: 99%

“…These changes have posed new challenges for organizations, requiring them to identify customer value perceptions and how they can be transformed into product offerings. Melo & Alcântara (2011) and Santos & D'Antone (2014) classify demand management into two approaches: demand management as the integration of marketing and supply management and demand management as a process or component of the supply chain management.…”

Section: Introductionmentioning

confidence: 99%

“…Through systematic literature review (Anning et al, 2013;Melo & Alcântara, 2011;Santos & D'Antone, 2014), it was found that there is little information to provide guidance on how to implement demand management in supply chains. Most studies available are focused on isolated demand management practices, such as demand forecasting, sales and operations planning (S&OP), collaborative planning, forecasting and replenishment (CPFR), and demand segmentation (Melo & Alcântara, 2011, 2012.…”

Section: Introductionmentioning

confidence: 99%

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O que torna a gestão da demanda na cadeia de suprimentos possível? Um estudo multicaso dos fatores críticos de sucesso

Melo

Alcântara

2016

Gest. Prod.

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Resumo: O objetivo deste artigo é identificar e analisar os fatores críticos de sucesso para a melhoria do desempenho do processo de gestão da demanda na cadeia de suprimentos. A pesquisa foi realizada por meio de múltiplos casos. Utilizou-se o software NVivo10 como apoio à análise de conteúdo dos dados. Foram realizadas 40 entrevistas com executivos de 27 empresas distribuídas em atacadistas, manufaturas e varejistas do setor de mercearia básica. A pesquisa possibilitou identificar os seguintes fatores críticos: gestão colaborativa (compartilhamento de informações, planejamento e execução de ações conjuntas, compartilhamento de recursos e conhecimento, indicadores de desempenho), envolvimento da alta gerência, segmentação de clientes e fornecedores, tecnologia da informação e nível de adesão à gestão da demanda. Os resultados da pesquisa podem auxiliar no sucesso da implementação do processo de gestão da demanda na cadeia de suprimentos, pois consolidam uma lista de fatores para que os profissionais possam concentrar seus esforços e desenvolver estratégias apropriadas para a melhor gestão da demanda. Palavras-chave: Gestão da demanda; Gestão da cadeia de suprimentos; Fatores críticos de sucesso.Abstract: The objective of this study is to identify and analyze the critical success factors for improvement of demand management performance in the supply chain. This research adopted the multiple-case design, and the NVivo10 software was used to support content analysis. Forty interviews were conducted with senior executives of 27 companies including wholesalers, manufacturers, and retailers within the grocery sector. The following critical factors were identified: collaborative management (information sharing, planning and execution of joint actions, knowledge and resource sharing, and performance indicators), top management involvement, customer and supplier segmentation, information technology, and demand management adherence level. The results obtained can contribute to successful implementation of demand management process in the supply chain by providing a list of consolidated factors that can help professionals develop powerful strategies for effective demand management.

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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O que torna a gestão da demanda na cadeia de suprimentos possível? Um estudo multicaso dos fatores críticos de sucesso

Melo

Alcântara

2016

Gest. Prod.

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“…In addition, Abbasi and Nilsson (2012) used a QCA on articles to explore themes and challenges in making supply chains environmentally sustainable. Similarly, Santos and D'Antone (2014) conducted a QCA of published articles on interfaces between intra-firm departments to identify the dimensions of demand-supply alignment and map the drivers, enablers and consequences of implementing such an alignment. Therefore, QCA on published literature has proved to be an appropriate approach to create new insights in logistics and supply chain management.…”

Section: Previous Researchmentioning

confidence: 99%

“…The content analysis was restricted to scientific journals, because textbooks, working and conference papers and internet articles may go through less rigorous review processes (Santos & D'Antone 2014: 1014). An initial search was made using Google Scholar for publications that contain either content analysis on reverse logistics literature or literature reviews in reverse logistics.…”

Section: Sampling and Data Collectionmentioning

confidence: 99%

What practice can learn from theory: The potential impact of disposition decision factors on organisational performance

Badenhorst

2018

J. transp. supply chain manag.

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Background: Effective disposition decisions can lead to a number of value-adding benefits including economic, environmental and marketing benefits. Despite this, many organisations are not aware of the importance of disposition decisions and the impact they can have on organisational performance.Objectives: The aim of this study was to demonstrate the potential impact of disposition decision factors on organisational performance.Method: This study made use of a qualitative content analysis method on previously published scientific articles on reverse logistics. The sample included 67 published scientific articles between 2006 and 2016. ATLAS.ti software was used to assist with the data analysis process.Findings: The findings showed a number of factors for disposition decision-making resulting in a number of value-adding benefits, which can improve organisational performance. From the findings, a conceptual framework was developed linking the disposition decision factors with the value-adding benefits and areas of organisational performance improvements.Conclusion: The framework developed in this article contributes to new insights and can help organisations to identify different performance improvement areas associated with certain disposition decision factors.

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